Search the Community
Showing results for tags 'uverse'.
Found 1 result
-
Its a long story with boring details but since you clicked on this thread, here you go: I signed up for Uverse on the 7th of December. This is Uverse internet, not digital Uverse TV. Uverse, for those who dont know, is the AT&T service that uses fiberoptic cables run in the alleys and streets and then a drop of copper pairs, (usually your existing phone line), to the house. In brand new affluent neighborhoods they run fiber directly to the house. I currently had DSL service at the 3 Mbps tier. Not super fast, but fast enough for me. It runs me about $35 a month. The Uverse sales rep offered to bump me up to 12 Mbps and drop the price to $25 a month for a year, with free install and free modem. I said 'sign me up!' Famous Last Words. We scheduled the install for the 20th of December, due to conflicts with work and other obligations we all have that time of year. (plus that allows time for the self-install modem to arrive) The technician will show up between 8 am and 8 pm. Ok...set aside a whole day and hang around the house and wait. The tech never showed....but my DSL internet stopped working that morning. Hours on hold, many calls made, rescheduled for the 28th of December. Another day waiting around my house all day, and again, the tech never showed. Still no internet, and still no Uverse. More time spent on hold and customer service is apologizing all over themselves, and promising it wont happen again...and I reschedule once again: January 4th, Wednesday. On the 2nd, i get a text on my phone confirming a tech WILL be there on the 4th. I left all the doors and gates standing wide open, all day. I am there all day. NO ONE SHOWS UP! Ok, I'm pissed! I call that night (hold for an hour)and they PROMISE there will be a tech here Friday. The phone rep even gives me the maintenance dept phone number. And the central office is only 5 blocks from my house. I live near the middle of this little town of 25,000 people. I'm NOT hard to find! I finally get a call Friday afternoon. This guy is 'subbing' for the primary tech, who I find out is a GIRL, and she is out for a family situation. Huh? For 2 weeks? So this guy is here in 2 minutes, tests the line, hands me a modem, we plug it in, POOF! data detected! I log in, sign up, and wow...instant internet! its MAGIC! He says they were supposed to send a modem 3 weeks ago...I said yeah the phone support people told me three times it was on its way. It never showed. He also apologized in person for the delays and the service, but said he was a substitute and the gal that normally does all this has been 'busy'...whatever that means. Well the end result is now my internet is working, and the speed is showing to be around 11 Mbps now....and the webpages and videos are loading QUICK! So...I spent about 17 days with no internet, no Netflix, no Hulu, no Youtube, no streaming music. I was able to so some limited surfing and email using the local 3G service on my ipad, and iphone, but its just not the same. Now the funny thing is: I had texted this female friend that 'my internet was down'...i get a couple of texts back and then she quips, 'well I thought macs didnt break!'...she knows I'm a mac person. I texted back that its the service, not the computer, the mac is fine. Just no internet working to the house. She wrote back a simple: 'oh' Shes a blonde, and a cute one at that, but thats the same thing as thinking that a nice expensive Sony Plasma TV will work even if there is no signal to it! I guess to some people the words 'internet is down' means the computer quit. Oh well. Things are getting back to normal here, and I got caught up on some shows I watch. I dont have cable TV and we are 50 miles from the nearest TV market so I only get about 3 channels of network crap, so this is kindve a big deal for me. Its my main source of entertainment, news, weather, sports, movies, email and so on. After all this, I can say its hard to imagine going back to the days of no internet. Is that what our great, great, great grandparents said about hot and cold running water? or electricity? Wow. Happily surfing again.
