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Showing results for tags 'surveys'.
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My warranty on my rsv has just expired on the last day of the year 2009, and i have had several warranty repairs completed over the years, as i have on my other yamaha products. On any warranty repair that is completed by the manufacture, it will generate a survey to the consumer, that asks all the questions about product quality, sales, service,parts ect... and as for myself being in the service end of dealerships over the past few dacades, i know that these surveys can affect the pocketbook of any and all of the dealership personell and even the dealership owners cost per unit from the manufacture in the way of employee insentive$ and reward programs. With that in mind, i have always given my dealer a 100% satisfied survey on each repair over the past many many years, even when things may not have gone completly perfect. In all of the many surveys and years, i have never recieved anything from the manufacture "yamaha" in the way of a "thank you"........untill now?? Yamaha just sent me a package that contained a very nice letter, thanking me for filling out my surveys and along with the letter was a new yamaha blue.. apple ipod nano!! maybe them surveys dont take too long to fill out huh? who woulda thunk it?
