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If you all have some time to blow, got an interesting story to tell. Fair warning, it's time consuming OK here goes. Bought a 1982 vehicle from my volunteer fire department. It was our utility van that carries the jaws, extra air pacs, chain saw etc... Vehicle only has 17000 miles on it so I was pretty psyched about getting it. Tires that are on it are Firestone LT 235 75R 15. Tons of tread left but as you can figure original. Sidewalls have very little cracking and in overall decent shape to get by with until I buy new when I'm done designing inside of it . Now comes the good stuff. I went looking for a spare with same tread. Come to find out tires were recalled in 1991. Ya'll remember that news story back then? Well, called Firestone to verify these were the tires. Lady on other end whom I'll call "Cathy" tells me after I give her all the information she ask for "Yes, bring it in and we'll give you a free set" OK, now I'm REALLY happy. Tires worth more then I paid for Van. I call local Firestone dealership, give them the info and he verifies with Corporate that in deed they were to be replaced. I make an appointment to have tires exchanged. Now comes the interesting part. I show up on time and drop off van and walk across street for some breakfast with my bride and I get a phone call from store. After rechecking tires, they were NOT the ones to be replaced. Ones that were had a P in front of it or something. I call corporate and get "Cathy" again and ask her politely what was going on. She says "I'm sorry but I was wrong, it's my mistake" Now these tires I'm supposed to have gotten were approx 169.00 each then install15.00 each. 184.00 total. I tell her I just took a day off work, drove 70 miles, wasted half a tank of gas and I get "I'm wrong" Can you do something with the price at least? Her response, "Nope, theres nothing I can do" I ask to speak to her supervisor and was told "He won't help you with this either" I ask again and again to speak to supervisor and get same response until the last time and she says "I'll let you talk to a co-worker" Now I'm pretty PO'ed and tell her I don't want her co-worker I want her supervisor. She says "Hang on" Then proceeds to send my call to "Terry" her co-worker. I ask him if he was her supervisor and nothing, I ask again and he responds "I'm in the office with her and supervising whats she's doing" I'm furious by now and said I'll call back. Now back to dealership, he offers to sell me the tires at his cost 109.00 x 4 =436 plus tax and free install if I get nothing from calling a different numbers main office. I said OK let me call. No answer there after 5 tries. Manager in store is apologizing constantly and saying "I hope your not holding our store at blame, I was only going by corporate" Told him it wasn't his fault and I wasn't blaming him. I said go ahead and have new tires put on and figure I would call back on Monday after the Holiday week. Fast forward to Monday. Finally get ahold of supervisor and explain the whole thing with heavy accent on the treatment from his subordinates. He said he would call back after checking into it. 15 minutes go by and phone call. "Cathy" admits to everything and he offers to give me 50% off on tires. I agree and hang up. 736 plus tax original price 248 plus tax paid when all said and done Told ya it was a long story but my point is, don't give up even when you think it's a lost cause. My local Firestone dealer will continue to get my business and I hope "Cathy" and "Terry" got a good yelling at for not being honest and deceiving.
