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Showing results for tags 'onstar'.
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Just thought I'd warn everyone about how useless OnStar is so you don't waste your money like we did. Long story short, we decided to try it on my wife's Yukon as she drives across the mountains quite a bit. We haven't needed it for almost a year until during the big snow and ice storms we had in December. We pulled to a stop at a stop sign and the road angled towards the ditch. Well it was so icy that when we stopped we slid directly sideways onto the top edge of the ditch. We couldn't move by ourselves and people that tried to help would just about slide in with us as we would just go deeper as it was so icy. So we decided to use our OnStar as we had paid for it. When we called the rep looked up where we were located and said "oh, we can't send anyone out as it is our company policy to not dispatch anyone when it puts them in danger and with the snow and ice it will so we can't". He told us we had to call a tow truck or the police on our own as nobody was hurt. I was ticked off, let him and the supervisor know that we would be canceling as I say very little use for it when it was dry and warm out. I also told him I would be posting it on this message board and he told me that wouldn't affect their business one bit so go ahead. Not real interested in customer service! We called a tow truck and they wouldn't come without the police calling them. When we called the sherriff, his response to our OnStar issue was "yeah, I hear that quite a bit. for every one person they help, I hear of 5 others that they wouldn't". So be warned!! Big waste of money IMHO.
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I have an '03 Olds Silhouette and tried to sign up for the contest. Well I learned that I have an analog signal and you need a digital signal to sign up. I have done some research and onstar says it can't be done DIY. From some other research this is basically b.s. There are some DIYers that have done the upgrade themselves. It seems the only reason why they are saying this is so they can get some big $$$ for it. When this whole thing started Onstar wanted 3 yrs of service. Now they want just one, but the problem is total cost is $315 to have the upgrade done. That doesn't include what I am sure dealer would charge for labor and taxes. I am not going to spend that kinda dough for this. I should be able to do this upgrade w/out having to sign up for anything w/ Onstar. I should be able to have the option to be able to sign up in the future if I want to w/out having to sign up right now just to do this upgrade. Besides the contest if anything else say me or my wife are in an accident, I can't push the emergency button to get help. They way it is now, Onstar is taking that option out unless you want to drop some major $$$ My question is any GM mechanics know how to do the upgrade? Anyone else done it themselves? How hard is it? Instructions? How to get the parts (I think it just involves a module and antenna)? Anything I am missing?
