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Found 1 result

  1. midnightventure
    I have an Emachines netbook that I really like. Lately I have to have the lid positioned just right to get a clear picture so I ordered a new cable for the monitor. When it came it was perfect except the connecter for the webcam was the wrong size. I decided to contact Emachines directly to try to get the right part. I thought some of you might get a kick out of my conversation with their rep. Now keep in mind that I had to input my serial number and my problem before I could even start. Swaroop Gantayat: Hi, my name is Swaroop Gantayat. How may I help you? Swaroop Gantayat: Are we connected? Swaroop Gantayat: Are we still connected? Bill Madole: I need the cable that hooks up to the LCD monitor.webcam, and microphone. Where can I obtain one? I purchased one online (50.S6702.001) but when I went to install it the connecter for the webcam was to large. I thought if I went to the manufacturer I might be able to get the right part. Swaroop Gantayat: I can understand your concern. Swaroop Gantayat: I will provide you with the required information. Swaroop Gantayat: I have verified your product serial number and found that the unit is out of standard manufacturer's warranty; hence I regret to inform that Emachines is unable to provide warranty privileges to fix this issue. Bill Madole: I do not want warranty work. All I want to know is where can I buy the part? Swaroop Gantayat: May I know exactly which part are you looking for? Bill Madole: The cable that hooks up to the LCD monitor,webcam, and microphone. Swaroop Gantayat: Okay. Swaroop Gantayat: Thank you for the information. Swaroop Gantayat: I understand that you would like to know where can you purchase the cable which connects LCD monitor, webcam, and microphone. Am I correct? Bill Madole: Yes Swaroop Gantayat: Thank you for the confirmation. Swaroop Gantayat: Bill, that is a generic part and they will not part number for it. Swaroop Gantayat: You just have to provide the model number and they will provide the information. Swaroop Gantayat: Bill, as we are hardware technician, we do not do any direct sales. Swaroop Gantayat: However, I will provide you the MundoCorp phone number and site, who are parts sellers. Swaroop Gantayat: Please contact them and they will provide all the information you need. Swaroop Gantayat: Here is the model number of the computer:EM250. Swaroop Gantayat: Here is the website and phone number, Bill. Swaroop Gantayat: http://www.mundocorp.com Swaroop Gantayat: Mundo corp Direct Phone number: 888-278-7500 Hours: Mon-Fri 8:00 AM-5:00 PM EST Hope somebody gets a laugh out of this. The shame is that I own three emachine computers and actually do like them. At least after I put the netbook back together it started working right. I don't expect that to last though.
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