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I know there were some earlier posts on this subject, but here is my story. I bought a 2007 RSV from Dreyer Honda in Indianapolis. I'm the 2nd owner, it was sold new in Illinois. For those of you who don't know, Dreyer has a Yamaha dealership right next door to the Honda store. I asked the service guys at Dreyer Yamaha to transfer the warranty and they said it was something they would take care of if/when it came in for service, otherwise it was not necessary. The handbook says it should be transferred. I'm thinking "what if I'm in Ohio or Kentucky or some foreign land (Canada?) and need warranty work?". I want to be recognized as the owner and warranty holder. So-o-o I went to Westfield Yamaha, they told me it HAS to be transferred by the original selling dealership. IN ILLINOIS! No ifs, ands, or buts. Just flat refused to have anything to do with it. I emailed the dealer in Illinois, they responded that they would be glad to help, but would have to physically inspect the bike. Well-l-l let me tell ya- I called Yamaha Motors in Katella, CA. The customer service rep. (Leona) there was GREAT! She called Indy Cycle & Ski while keeping me on the line. Before Leona and I finished talking I had a call come in from Indy Cycle & Ski from their business manager James White. I took a ride to their dealership and when I got there I was greeted by James. He provided me with a temporary warranty, told me I would be getting a warranty card from Yamaha, and then took me around and introduced me to the service mgr. and the parts mgr. and showed me around the dealership.Then I spent some time on the showroom floor just browsing. Bear in mind that this was my first ever visit to this dealer. When I need service, tires, parts, whatever, guess where I am going first? All this just to confirm what most of us already know. There are dealers out there that just don't give a damn, but if you are lucky you may find one that gives you old fashioned "we value you as a customer" service. Mel:Venture:
