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Found 1 result

  1. Snaggletooth
    Well I guess there is nothing like a mild threat to get things rolling and PayPal helped get things taken care of. I've used PayPal for a long time and never had a problem with a supplier or eBay seller and had to file a dispute. I placed an order for $147.18 with a company back on 3/17/10 for parts on a bike project. When I checked out I saw they had PayPal so I used that option. Over the last four weeks there have been 4 voice mails left on their system with no reply, 4 e-mails sent with no response, and only two occasions were I was able to actually speak with a human only to be told they had problems with their supplier, yada yada, and the next time on 4/7 that they still did not have the parts for shipping and MAYBE sometime later in the month.......maybe. Weird.....before I placed the order they comfirmed that they had EVERYTHING in stock for immediate shipping. So during that phone call on the 7th I canceled my order. The owner stated that he was canceling the PayPal payment and would refund the amount to my PP account within 24 hours. Let see......from 4/7 to 4/15 ......is more than 24 hours right? Another phone call that went to voice mail with no reply, another e-mail requesting the status of the refund......no reply again. So late last night I opened a dispute file on PayPal. Wrote a nice note to the company stating my position and requesting that it be dealt with to avoid a claim. figured it was worth a shot. Not making any progress with these folks on my own. Stopped by the house before noon today and checked my e-mails. Got one from PP stating my dispute had been canceled. What the hey? Just opened that sucker last night. Checked my PP account and what did I find? $147.18 refund. In less than 14 hours at that! I guess the idea of a PP claim against them wasn't something they wanted. Lil do they know that would have been better than me stopping by with my hickory stick. Was getting to that point. So score one for the good guys. Ok.....vented..... Mike
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