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After my mis-adventures with DGY I went ahead and ordered an OEM part from Sports Plaza Yamaha in Seattle, Wash. The prices were excellent, the customer service was one of the best that I had dealt with and the part came several days ahead of schedule. AND I wasnt gouged on the shipping charges like I was at DGY. From now on, unless something drastically changes, i'll be using Sport Plaza for my needs. WWW.YSPPART.COM Doesnt that make you feel all warm and fuzzy?
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I seem to be having issues with DGY on their discount program. Since they are a vendor who offers us discounts I had asked Don about it and he has spoken to them. They had promised to apply the discount (18%) but never did. My issue really isnt so much the discount at this point, but rather DGY's failure to acknowledge the e-mails. Their service was great and the items were received on time. I have pasted the Thank You e-mail that I received today below with my response heading up the e-mail: The following is in response to the Thank you e-mail that I received today: I have sent you 2 e-mails and called the 800 # concerning an 18% OEM parts purchase discount that was supposed to be applied to my order for being a member of VentureRider.org. To date I have not received a reply to either e-mail, nor was I successful in getting this corrected on the phone as no one at DGY would help with this issue. While the parts were received in a timely manner, as you can see from this final invoice, the discount was not applied. You are listed on our club website as a vendor who promised to give discounts on parts ordered from your company. Obviously, this is not the case and I will be posting this on our 3500 member website soon. As I had stated in my previous e-mails, I had asked that the discount be applied or if the discount program was discontinued to please let me know. This has not been done in either case. Your reply at the bottom of the invoice clearl states to feel free to contact DGY with any question that you may have. To date, my e-mails have gone unanswered. This is not a good way to do business. Jeff Koppelman, VentureRider member -------------- Original message from : -------------- > To: Jeffrey Koppelman > > Thank you for purchasing with DGY Motorsports. > Your order reference number is: 418099. > Date shipped:10/12/2007 > Shipping method:USPS Priority Mail > Order tracking number:21038555749102259697 > > BILLING INFORMATION: > Jeffrey Koppelman > ************** > Jacksonville FL 32225-4014 United States > > SHIPPING INFORMATION: > Jeffrey Koppelman >************** > Jacksonville FL 32225-4014 United States > > PRODUCT INFORMATION: > Part Number: 4BH-14714-00-00 > Description: GASKET,MUFFLER for Yamaha > Order Quantity: 4 > Shipped Quantity: 4 > Unit Price: $13.46 > Total Cost: $53.84 > > ORDER TOTALS: > > Item Total: $53.84 > Tax: $0.00 > Shipping: $16.00 > Order Total: $69.84 > > > > Thanks! > > Thanks again for your purchase and please feel free to contact us with any > questions you may have with your order. > > DGY Motorsports > 216 Ogden Avenue > Downers Grove, IL 60515 > 877-743-3349 > Email: customercare@dgy.com >
