I'm with fool on that password crap. Did your hard drive go out on your asus laptop. Had to replace mine a while back not to tough to do. my toshiba satellite xp screen went out didn't want to pay what they wanted for parts so I bought the asus windows 7 just upgraded to windows 10 you have to change a lot of the settings on it don't like being prompted to do stuff reset, reset, reset, Hard drive was around 55.00 and bought a back up external card with it about the same price. Didn't like loosing pictures.