What should I do if a buyer files a claim or a chargeback for an item not received?
PayPal will place a temporary hold on the funds in question and send you an email requesting proof of delivery.
For payments of less than $250 USD (or its equivalent in another currency), you will need to provide proof of delivery that can be viewed online. For payments of $250 USD or more, you will need to provide a signature confirmation that can be viewed online.
Once we've received your proof of delivery, we will determine whether or not your transaction is eligible for coverage. If it is, we'll lift the temporary hold and restore your access to the funds as soon as possible. If it isn't, we'll return the funds to the buyer's account and you will be responsible for PayPal's chargeback fee, if applicable.