Ok the first part of this is a repeat for the ones that did not see it or have forgotten about my ordeal with the Harley shop. I bought my TriGlide 24 Sept 2013. I got a call Tuesday 1 Oct 2013 that my CB radio and safety chrome I ordered was there so we made an appointment for Friday morning 4 Oct 2013, I was to be there by 0900. I worked off night shift Friday morning went home got the trike and was at Harley by 0845. They carried my trike to the back at 0900 and I did not hear anything until 1200 the shop manager came up to me and said I am sorry but we do not have all the parts to install your radio and explained it was not his fault it was mother Harley and me being the understanding person that I am, said ok what about my other accessories and he said we are going to start on them now. WHAT!!! It took you three (yes I said 3) hours to figure out that all the parts were not there on a radio that was supposed to be more or less a plug and play type deal and one of the parts missing was the antenna. Can you say DUH. Well they gave me plenty of time to cool off cause it was after 3 o’clock before the manager came out and says your bike is on the wash rack it will be out shortly. Then at 1610 hrs there comes my trike fresh off the wash rack with something brown on the exhaust pipe and the wrong trunk rack on it. I told the young man as politely as a sailor would, that is the wrong trunk rack. he says I am just a wash boy I do not do mechanic work I just wash the bikes then the old staff sergeant came out in me and I pointed out the brown substance on my new bike. This boy looks at me and says would you like for me to go get something and clean that off, I almost had a stroke! The other guy in there said I hurt the boys feelings. The shop manager says they are going to correct everything and make it right I plan on giving them every opportunity until they do.
Now the follow up. in the last 2 months I received a do not ride safety recall, a cooling water recall, and made numerous phone calls to the Harley shop. I did manage to put a 1000 miles on the bike. so last Monday I carried the trike in and left it with them told them I would pick it up today. well I can finally say they lived up to their word! I got the right rack on, the CB is installed and they updated my infotainment software, and got the 1000 mile service done.
there may be hope for these guys yet. sorry for the long story but to darn cold to ride. Yes that is a Venture flag on there I know where my roots are.
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