This Pat!Aka
The Warden. My computer itself is not password protected. There was a setting in win 10 that said you can set win 10 to login without a password. It has a a box to check to set password for every login. It said uncheck then restart and log in again. Only thing is I think it rechecked itself for security purposes. So now the welcome screen asked for email address and password. Which does not work. It keeps saying wrong password. I have tried to reset his password 4 times. I have gave all the info I can remember on his hotmail account. They said its not enough info to reset it they want more info. Like emails he has sent... he does not send emails. So I call them yes it says its the wrong password every time we log in. Yes we can help for $30 we will get you logged back in. I have googled ( can not login in to win 10 not reconizing the password) seems like a few others are having the same issues. I have tried safe mode No go, it still keeps taking us back into the welcome screen to login. I have unplugged it left it over nite unplugged. Tries alt,ctl,delete. Nothing