I brought my 2005 RSTD in to the dealer last Thursday, having the carbs completely cleaned, rebuilt, and synchronized. Called me the next day, saying the carbs were indeed gunked up, but, that they had checked brakes, suspension , tires. Tires were 75% used up, so I ordered tires while they have it, so they can go on and take care of that. Was told the bike will be ready Saturday 4/8/17 to pick up.
I get a call this morning from the dealer, telling me, the carb drain plugs are on back order, and won't be in to 4/20/17 ! I wasn't real happy, however, I know sh*t happens. But, I saw an opening ...... I said well........ you told me the bike would be ready Saturday, and now I have to wait 2 1/2 weeks, I think a little compensation should be given. Dealer told me, due to the delay, even though they didn't know the parts were back ordered, that rather than have an unsatisfied customer, they'd NOT charge me anything to mount and balance my new tires I'm bringing them to install.
Nice to have a shop, that cares enough about their customers, to try and keep their business !!!!