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Update: My last message to them was that I was planning to open a PayPal dispute today at 12:00 if the order wasn’t fulfilled. The owner called me at 10:00 (18 days after order placed) to tell me they were running behind and they wouldn’t be making the springs for another week. I can understand busy times and product delays but keeping your customers in the loop goes a long way. An answered email or returned call could have saved them a sale and repeat customer. I recommend that if you want a product from them that you call ahead to see if it’s in stock.