"I" Basket Fix in CT

[AKRefugee]

A while back I said I would report back on getting my "I" basket done. I finally had enough time planned for non-riding and got the work done recently. I took it to RER Motorcity in Monroe CT. The service manager's name is Pete. He said that while they had not done an "I" basket he knew exactly what I was talking about when I mentioned the whine. He said they would contact Yamaha and coordinate everything for me. He than took me into the back and introduced me to the mechanic that would actually be doing the work. The shop was clean and well organized even though it was very busy. They ordered the part and we scheduled an actual day for the work. Once they got into the replacement they found out that Yammy had not sent a gasket they needed for the job. Pete called me that day and told me what had happened. He called Yamaha and arraigned for them to send the needed gasket. After two days Yamaha had not sent the gasket and Pete called them again, With out any coaxing from me he "discussed" it with them and Yammy sent it to him via overnight (hehehe). Through out the whole process Pete kept me well informed and was definately my advocate with Yamaha.

 

I told him about this forum and told him I would tell everyone about my experience with RER. He apoligized to me for the delays but said that now that they know exactly what to do, and what is required, they are more than ready to help out anyone else that would need the "I" basket change under warrenty. I would highly recommend RER for the "I" basket work.

 

As for the whine, well mine is gone, adios, sayanora, tata, out of here and I love this bike even more than before (which I didn't think possible).

 

Now the only whine associated with this bike is me whining about not getting enough riding time.

[davecb]

You are really lucky to have a knowlegable dealer near you...I envy you