Need advice

[Iowa Guy]

I have a 2014 BMW K1600GTL. I tried to stay with Yamaha but the BMW was the nearest bike to the 89 Venture I'd had before. Anyway, the 1600 was due for a service mid May of this year. I took it into Fun and Sun Motorsport in Iowa City, IA. When I came to pick it up the service manager appeared panicked. He told me they were in the middle of ordering parts for my bike and they should be there the next week. This was confusing because I'd just brought it in for a oil change. I discovered that just a few minutes before I'd arrived to pick it up, they'd dropped it on it's right side. There was nothing broken but there was 6-8 dings and scratches. I live an hour away so they promised to pick up my bike at my house, take it to their place, replace the parts and bring it back to me. Three weeks later they'd not contacted me. When I stopped by, they said they were still ordering parts. Now it's early August and they haven't contacted me.

 

I'm in a quandary because even if they did call me to say the parts were in, I don't trust them to do the work right. I've added several things to the bike. What half-ass job will they do? I'd rather have some slight imperfections than some glaring differences that will never go away. I could give them a crappy rating on Google or Yelp or whatever but I've hear companies that are suing people that leave poor ratings. And oh yes, they charged me for the oil change.

 

Iowa Guy

[BlueSky]

I think I would go to the shop and ask to see the manager of the dealership and have a polite sitdown with him to discuss what they intend to do.

 

By the way, I'd love to have one of those BMWs!

[cowpuc]

Sounds like your summer fun is being held captive .. Pick up the bike, take very good and exhaustive pictures of the damage they did before you leave the dealership and ask for a a copy of the list of parts they ordered, tell em to call you when the parts are in and finish out the summer enjoying your ride - even if you have to hold it's body together with stickers and zip ties . When the new parts come in just take the parts and install them yourself BUT don't tell him you plan to do that or you will probably never get your parts!!

[djh3]

How bad? Could a body shop take care of it? If so see if the shop will repair it.