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Posted

Learned this a few weeks ago at a sales training conference I attended and thought it might be good stuff for other folks besides sales reps to know:

 

Have you ever been having a conversation with someone, and right in the middle of your conversation, the person you're talking to starts wandering with their eyes, and giving signals that they are actually not listening? Or, even worse, have you been on the other end where your mind starts wandering away from the conversation, and you aren't listening closely to what the person is saying to you? Another example is: Have you ever been talking to someone and you can tell they aren't really listening to everything you're saying, and they can't wait for you to finish your sentence so they can start talking about whats in their head? Listening to people, truly listening while they are talking to you is a very hard thing to do for an extended period of time. This fact is one of the most common subjects discussed and trained in sales organizations across all of business. Truly listening while your customer speaks is a valuable asset, and is critical to learning your customers needs so you can fulfill their desires. Knowing a simple fact about how we as humans are built can help us become more focused listeners.

 

Here's the fact: A normal person on average can speak 150 words per minute. Some folks speak slower, some faster, but on average, its a 150WPM. The interesting thing is, on average, a normal person can hear and comprehend 750 words per minute. Wow! That's a large gap! scientists call the gap the "Elusive 600". What this means is; at any given time, during a conversation, you could have up 600 other elusive words and thoughts floating around in your head besides the words that are being spoken to you that are vying for attention. It's extremely hard to keep those thoughts at bay while you are trying to focus on what is being said to you. Mastering this challenge takes a lot of planning and practice to eventually become a skilled listener.

 

So, this is Big Lenny's pointer for my VR friends. The next time your wife, husband, or significant other starts zoning out while you are talking them, tell them that their Elusive 600 is kicking in, and they need to focus. It's not their fault, they are built that way and they just need to practice. LOL.

 

BL

Posted
Just wait till you get older. About all the words are elusive. :backinmyday:

Randy

I told my daughter she talks way to fast for me, her reply is that I listen too slow!

Posted
You are seriously suggesting that a wife can be trained?!?!

 

Wait.....you're right. That's an impossible idea.

 

I officially take back the suggestion to tell your wife about the Elusive 600. Lol.

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