New Fork Boots on MKII

[GaryZ]

Replaced the fork boots on my '92 while I had the forks tore down for seals and springs.

A local independent motorcycle shop found these with the exact sizes top and bottom, and they worked great!

I pinched the bottom with the fork brace and reused the top clamp from the original boots.

[GaryZ]

It is sad when a company fails to support their product or products. That is what has happened with the fork boots from K&S Technologies. The following is for your information. It is the email thread to K&S and their absolute refusal to acknowledge a failure of their product. Please be aware when making future purchases from this company . . . I have not been contacted again by K&S Technologies. It appears they are not responsive to customer service issues. If I am contacted and they choose to rectify the issue, I will let everyone know . . . I am sorry if others have purchased these fork boots because of my recommendation.

 

Regards,

GaryZ

 

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To: K&S Technologies

 

In June 2016 I bought a Fork Boot Kit #0406-0330 and put it on my '92 Yamaha Venture Royale. The dimensions were perfect and it seemed to fit like it was made for my forks. Now it is August and the right side boot has split in 2 places. I am not happy. I am especially not happy after telling all the Venture owners on my forum about this kit.

 

Gary

 

Oklahoma City, OK

 

 

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K&S Technologies Replied:

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The part number you listed is not our part number. Our part number is always listed on the product packaging.

We offer 6 Fork Boots and none are specific to the model motorcycle you requested.

 

We recommend you contact the place of purchase for ther manufacturer information, specifically the mfr part number.

 

Thank you for your inquiry.

K&S

 

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To: K&S Technologies

Here is a picture of the package and you can see clearly see it is your product. The following picture shows the installation and the failure. The dealer I bought them from has looked at the failure and feels the rubber failed, probably from old age. He bought them from your distributor. I told you in my first email the boots are installed on a 1992 Venture Royale. I purchased your product because the dimensions were exactly right for my application. You telling me it is the wrong application is ludicrous and a weak excuse. The product that I purchased has sat on a shelf for a long time and rotted. I think K&S Technologies needs to send me a good set of boots or refund my money. This would be good customer service and would be cheerfully related to the members of my Venture Forum.

 

Gary

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[Freebird]

Great that you had the box and were able to send them a picture. It will be interesting to see how they respond now. If they do at all.

[venturesome]

Shouldn't you be able to return them to the shop you purchased them from? I would think they are responsible for products they sell, especially if they are old and rotten.

 

This is a link I found for K&S Fork Boots: http://www.kandstech.com/productreleases/newprod185.pdf

 

Seems that they were introduced in late 2012, so they should not be rotten. The part # they go by must be the 16-3009.

 

Let us know if they don't try to make it right... a lot of Venture Riders might just send them a note!!!

Edited August 8, 2016 by venturesome
added link

[GaryZ]

Below is the latest response from K&S Technologies. They are still bleeting that the boots are not for a Venture, and they think it is reasonable that I take my forks apart and leave them that way while I go through their return policy;

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Gary;

 

1) The part number on the picture is 0460-0030 not the 0460-0330 (you had listed) which is our distributor's part number and why we didn't recognize it as ours.

2) We have not been selling these fork boots for very long.

3) Applications for the K&S 16-3009 clearly states they are for Triumphs New Bonnevilles OE: A9638018 not for Yamaha's. Products should be used on models they were specifically designed to be used.

4) If you believe that the product is defective please return it place of purchase as per their return policies. ALL of our products are at our distributors, ALL of our warranties are though our distributors.

 

Sincerely,

K&S

 

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