Just venting -Subject - Factory recalls

[Eck]

Factory recalls.

Honda sent one out back in 2012 on certain Goldwing 1800's for the secondary master cylinder -

I took mine in back in 2012 and waited for them to check it out.

 

20 minutes later, my name was called to the service Dept., so I walk back there and they tell me that my bike is OK.. I said great and they gave me a paper showing that they checked my bike out.

 

I was having problems with mine so yesterday I went back to the same place in south Huntsville and asked them if they could tell me if the recall was actually "performed" on my bike. She wrote down the serial number and went to the puter, typed it in, printed out and handed me a paper showing me (with her finger on the paper) where they "REPLACED" my secondary master cylinder back in 2012..

 

I said mamm, I have heard you guys are really good here, but not even you or one of your mechanics could have replaced that secondary master cylinder in 2012.

She said, OH, but we did, I am showing you we did it right here..(as she pointed on the paper). I said Yes mamm, I know you are showing me that IS what the paper says, but with all the knowledge that you have could you please look at the "TIME" it took you to replace it that is next to where you are pointing on the paper.. It shows 15 minutes that you had my bike and there is NO DANG way that anyone can replace the secondary master cylinder in 15 minutes plus bleed the brake system completely. I said, SO mamm, do you by chance even think there is a remote possibility that you typed in the wrong time here. She said possibly I did. I said well I know for a fact that you didn't because I was only here 20 minutes in your waiting room when I brought it here in 2012.

SO that leads me to the next question: Do you by chance think there is a remote possibility that you typed this report up saying the secondary master cylinder was replaced when in fact all that was done was a visual inspection. She said heck no...........I know I didn't type this up wrong. I said well you just said a second ago that you could have put in the wrong time, but now your saying you didn't make a mistake at all. You are confusing me with your answers....Unreal..

 

SO my rant is this when it comes to any factory recall - even if its on a cage..

The factory/dealer wont let you watch, they make you sit in the waiting room or better yet, have you come back later that day to pick it up.. This leave no way at all for one to tell if the factory/dealer actually performed exactly what the recall states that they will perform on your vehicle. Then once they type whatever in their computer, that is IT!!!! You have no recourse to prove otherwise if they didn't do what they were supposed to do. I know for a fact that they did not replace the secondary master cylinder on my GW. They couldn't have in 15 minutes or even 30 minutes..

 

Be cautious when taking your bike / vehicle in for any factory recall.

Heck, it was on the news today that brand new cars are being sold off the lot with OPEN recalls...........this tells me that they do NOT care about anyone's safety

 

 

This left me no choice: So, earlier I posted this thread on replacing mine today -

http://www.venturerider.org/forum/honda-goldwing-tech-talk/99851-gw-air-rear-brake-system.html#post899756

[MiCarl]

AND - they charged Honda for the repair.

 

I hope you kept that paper. The folks at the Honda warranty department might be very interested in it.

[cowpuc]

GOOD FOR YOU ECKSTER!!!! THANK YOU for keeping em honest my friend!!!

[videoarizona]

AND - they charged Honda for the repair.

 

I hope you kept that paper. The folks at the Honda warranty department might be very interested in it.

 

 

Yep...I would make a call to the Honda regional office and explain what happened. Regional manufacturer offices can and usually do handle problems like this...! Let's hope Honda Regional has good people!

[KICKSHOT]

If you ever get to the bottom of what really happened you may just find out it was a mechanic that perpetrated the deceit of which you speak. I am sure Honda and the dealer principal would want to see your recall done properly! I am a Ford Senior Master Technician and I deal with the problems that under trained and less scrupulous mechanics create from time to time. I wish it were not so, but keep in mind it is not limited to my business alone. It is as wide spread as the human being is. It is not isolated to any one profession. I have always said if it can be messed up man kind can find a way.

 

kickshot

[Yammer Dan]

Dealership where I got my G6 is about the same way. Sorry people to deal with. I won't make that mistake again.

[KeithR]

That's just not right....I'm the Service Manager at a Honda - Automotive - dealership.........Honda takes that sort of thing very seriously.....I would contact customer relations and they will certainly check things out. I would assume the tech clocked on to the job so most likely the time is accurate. I get calls from customer relations time to time and they are like a dog with a bone! Worth the phone call.Hope it works out for you.

 

Keith

[SilvrT]

Sue the buggers for a zillion dollars!!

 

Good info there Eck! I've occasionally wondered about such things myself. Moral of the story .... never trust anyone! (except me that is)

[KIC]

The son of a friend of mine bought a Yamaha 500 something street bike that spent the first 1 1/2 years in the shop for various problems. The father finally got involved and went after the dealership (RideNow) or as we love to refer to it, SlimeNow. They tried to claim different and specific repairs were made during the course of the issue.

 

They supplied copies of all the supposed invoices which showed certain dates. The attorney handling the lemon law case hired a specialist that knew the special invoice program they used and was able to go back and prove through an internal tracking part of the program, that they fraudulently changed dates and forged completed work to try to prove their side of the case ( trying to say it was the owners fault) for the engine failure.

 

Once that was all turned over to the factory rep, they refunded the whole amount of the purchase price.

[Eck]

I went ahead and swapped out the old secondary with a newer one that came off of a wrecked 2012 GW, and hopefully (fingers crossed here) the air seepage into my rear brake system is now fixed.

With that being said, I don't want to waste another minute of my retirement time on Honda... I just want to ride and keep the lesson learned in the back of my mind.

 

From this day forward I will call and speak with the dealership manager and explain this incident and then tell him that I want to "stand back" out of the way, but watch as they perform any recall that I am effected by. If the manager says no, I must wait in the service brake area, then I will NOT let them perform the recall and will call another dealership.

 

[Yammer Dan]

I'm betting they will not Eck. They don't care what the customer thinks or wants.

[KeithR]

i'm not sure if this applies to motorcycles or the U.S. but they have My Honda - Login and you can see any recalls etc to applies to your vehicle....you have to register with VIN etc.

 

Keith