Wont deal with Parts Shark anymore

[1BigDog]

After some back and forth with Parts Shark via their online chat I thought I had the issue solved. When I received this e-mail with my return authorization # and all of the conditions they listed I was a bit upset. The online conversation only said that I had to return the part with its original label. I explained to the guy that the item was apparently re-packaged at some point and the original parts label was twisted, like it was opened once before. I also stated that the shipping box was stamped from the post office as having damage. So, once I received this email I immediately sent them an email (no, you cannot call them on the phone) breaking down our conversation vs the printed policy. Guess what....no response to two emails sent since last Thursday. Basically if I sent the part back and they determined that the packaging was not in good condition as per their rules they will send the coil back to me and charge me shipping both ways. They wont acknowledge my online conversation with Jason. I also protested their 30% restocking fee which is pretty excessive. I asked them to please contact me with some other options but no responses. So, after dealing with them for over 8 years I am giving them the steel toe boot. Years ago you were able to call them and speak to a real person. Now you cant even find a phone number on the site. So, while their prices are good their customer service sucks. Ill eat the coil rather then being burned.

 

 

 

Hello Jeffrey,

Please, go ahead and send back the parts you would like to return to:

PartShark.com

1001 US HWY 31 South

Greenwood, IN 46143

(RMA#: *******

YOUR RETURNED PARTS MUST BE RECEIVED NO LATER THAN: 7-28-13

There will be 30% restocking fee subtracted from the price of the parts you are going to return (Shipping is not refundable)… the rest %70 will be refunded back to the same method of payment used when you submitted that order… Please, make sure that you read our return policy online.

• Products must be in original packaging and undisturbed.

• Products must be suitable to return to our supplier or ready for resell and in new condition.

• Products must be free from all defects, not limited to scratches, dents, tears, wear, and writing.

• Returns must include a copy of the invoice in the package.

• RMA Number and Invoice/Order number marked clearly on the package(s).

Thanks for shopping PartShark.com…

http://us-mg205.mail.yahoo.com/ya/download?mid=2%5f0%5f0%5f1%5f262045%5fAMPVimIAAJA5Uegr6wC6QB2J3Lc&pid=2&fid=Inbox&inline=1&appid=YahooMailNeo

PartShark.com

+ Greenwood, IN 46143

* E-Mail: Info@PartShark.com

[Big Lou]

WOW that is almost like the junk yard

 

tail light warrentee,, " when I dont see your tail lights no more warrentee is over "

 

this is one reason I dont do internet parts buying .. been there done that

 

it is definetly aggrivating , costly too

[Barrycuda]

That's highway robbery!! Sad, after 8 years, you are not treated as a loyal customer and INDIVIDUAL which no one cares about. It is amazing how a lot of these companies not only are going with this ludicrous format, but think it is acceptable.

[Monty]

From their Facebook page...

[chabicheka]

Now why would you want to deal with a company with a name like that?

 

[djh3]

If you dont get satisfaction I guess you can start an internet campaign against them. Facebook bad remarks, twweter thingy bad words anything like that. If part was damaged when you got it how do you prove it? I mean whats to say being the sticker is messed up, someone didnt put it in and kill it and RMA it? Is part bad or you dont need it now?

[Guest]

From their Facebook page...

 

Im not on Facebook but they should at least have their number listed on their regular web page. Thanks for posting that though....

 

If you dont get satisfaction I guess you can start an internet campaign against them. Facebook bad remarks, twweter thingy bad words anything like that. If part was damaged when you got it how do you prove it? I mean whats to say being the sticker is messed up, someone didnt put it in and kill it and RMA it? Is part bad or you dont need it now?

 

This is all I am going to post about it. I wont tear them apart on another forum. Just venting here. The part looks new, no installation marks, etc. It was just repackaged. I needed the rear coil but they sent the front coil. I wa pretty sure I hit the right button when I ordered it but since I didnt do my due diligance and double checked the part number on the invoice that they send you prior to shipping I cannot prove it. So I will accept responsibility for this but after all of the parts that I have bought from them over the years and the first time a possible mistake by the customer is made, said customer shouldnt be boned in the process of correcting the error.

[Guest]

Finally heard back from Parts Shark. They agreed to reduce the restocking fee to 20% so im sending the part back to them.

[Yammer Dan]

Messaged them that they could remove me from their lists didn't like the way they treated members.