Placing an order

[TDunc]

I am not one to really complain about service but I really got a kick out of this exchange.

 

I found a place that had two sets of pads for the front and one set for the back EBC Sintered pads. (because that is what I want!) for $86.00 shipped.

 

Having not heard of this place before I decided to shoot a simple email to their customer service (which is what they said to do on their website to ask any question) and ask a simple shipping question.

 

Here is the exchange simplified for reading...

 

I will not post the company name but they claim to be one of the largest suppliers of parts in the country.

 

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To: customer service MONDAY Dec 17, 2012 9:52 am

Subj: brake pads

 

If I ordered EBC brake pads today, when should they ship?

 

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To (TDunc) TUESDAY Dec 18, 2012 1:34pm

Subj RE: brake pads

 

Could you please provide your order number so I can better assist you?

 

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To: customer service Dec 18, 2012 1:51 pm

Subj RE: brake pads

 

Never Mind..

The original question was MONDAY 12/17 @ 9:52am: "If I ordered ebc brake pads today, when should they ship?"

Original order WOULD have benn for $86.00 worth of pads.

 

I was asking for an approximate ship date?

 

See Below for original e-mail.

 

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TO: (Tdunc) WEDNESDAY Dec 19th 1:29pm

subject ......

 

All orders take 1-4 business days to ship out. If you have any further questions or concerns, feel free to contact me.

 

Thank you

 

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TO: Customer service @ __________________-

 

Thank you but I have already asked the same question, received an answer, placed an order and received the product on my doorstep in the time it has taken you to answer one simple question.

Thank you very much for your time and Thank you tremendously for the laugh you provided by a company that 1) can't answer a simple question and 2) does not care that they made a mistake and never tried to save the business.. Good luck in the future sir.

 

TDunc...............

 

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It was good for a laugh for me...... Or am I being a scrooge!

[First_N_Last]

Thanks very much for sharing.

It made me smile. A very big smile!

[Guest tx2sturgis]

I want the name of the shipping company! Wow! Fast service!

 

 

(making lemonade out of lemons!)