foyerboy Posted June 11, 2012 Share #1 Posted June 11, 2012 Just had an bad experience with Motorcycle-Superstore.com . I bought a set of Avon Venoms for my 99 RSV. I looked at a couple of different sites I felt like their prices were good, saw their low price guarantee and decided to go ahead and buy. Another user on here afterward suggested checking the prices over at DennisKirk.com and what do you know, they had their rear Venom for $17 less, may not seem like a lot but we ride for 200 miles on that much. So I called M-S.com to get my price match guarantee this morning and they refused..... Go check it our for yourselves 150/90v-15 at DK.com = $153.43 at M-S.com 169.99. Both offer free shipping. So what's the deal? Motorcycle-Superstore.com will not get any more of my business! Link to comment Share on other sites More sharing options...
SilvrT Posted June 11, 2012 Share #2 Posted June 11, 2012 (edited) Under the "Eligibility" section for the price match guarantee it states... In order to verify current pricing and availability, price match requests must be received prior to ordering Did you do this???? It also goes on to state... Motorcycle Superstore reserves the right to approve or deny price match requests at its discretion. Lowest Price Guarantee may be modified or discontinued at any time without notice With their "disclaimers", one might wonder why they bother to advertise a price match guarantee as it appears they have covered enough bases to not honour that statement under most, if not all, conditions. It's kind of a false advertisement if you ask me. That said, it would not stop me from ordering from them. Edited June 11, 2012 by SilvrT Link to comment Share on other sites More sharing options...
Monty Posted June 11, 2012 Share #3 Posted June 11, 2012 I have bought from them several times, and I've always had EXCELLENT service from them. Their shipping is very fast too. I will continue to do service with them as well. Link to comment Share on other sites More sharing options...
msshearin Posted June 11, 2012 Share #4 Posted June 11, 2012 never had a problem with them either sir. Gotta say one thing.....THEY SHIP FAST!!!!! Link to comment Share on other sites More sharing options...
Solodadof2 Posted June 11, 2012 Share #5 Posted June 11, 2012 I have had good luck with them as well and as long as you state when you are ordering and they can Verify the price they will honor it. To come back after purchase and ask for a price match that they cannot verify was in effect the day you purchased it is asking a little much. Link to comment Share on other sites More sharing options...
BigDawg Posted June 11, 2012 Share #6 Posted June 11, 2012 I have found the tire prices at JakeWilson.com to beat motorcycle superstore by a few dollars and they also offer fast free shipping. Ride Safe! BigDawg Link to comment Share on other sites More sharing options...
JohnMidnight Posted June 11, 2012 Share #7 Posted June 11, 2012 I don't buy tires at motorcycle superstore. everything else tho after comparing with motorcyclegear.com Always had good things to say about them Link to comment Share on other sites More sharing options...
jeff1 Posted June 11, 2012 Share #8 Posted June 11, 2012 I have found the tire prices at JakeWilson.com to beat motorcycle superstore by a few dollars and they also offer fast free shipping. Agree with above consequently I have never ordered for Motorcycle Superstore. Personally I don't like low price guarantees, just find them not worth the hassle. I try to find the best combination of price/service go with that and don't look back. This may not work for everbody but it works well for me. Jeff Link to comment Share on other sites More sharing options...
okiestar Posted June 11, 2012 Share #9 Posted June 11, 2012 Nothing but good experiences with MC Superstore. I'll continue to use them w/o hesitation. Link to comment Share on other sites More sharing options...
spke Posted June 11, 2012 Share #10 Posted June 11, 2012 I just did a price match with MC superstore against a SW-Moto price on a Metzeler MT90B-16. No issues. Granted, I made the price match request before the purchase. Just had an bad experience with Motorcycle-Superstore.com . I bought a set of Avon Venoms for my 99 RSV. I looked at a couple of different sites I felt like their prices were good, saw their low price guarantee and decided to go ahead and buy. Another user on here afterward suggested checking the prices over at DennisKirk.com and what do you know, they had their rear Venom for $17 less, may not seem like a lot but we ride for 200 miles on that much. So I called M-S.com to get my price match guarantee this morning and they refused..... Go check it our for yourselves 150/90v-15 at DK.com = $153.43 at M-S.com 169.99. Both offer free shipping. So what's the deal? Motorcycle-Superstore.com will not get any more of my business! Link to comment Share on other sites More sharing options...
midnightrider1300 Posted June 11, 2012 Share #11 Posted June 11, 2012 I love MC-Superstore I buy my tires they ship them to my preferred installer I can order today and will in most cases be delivered by the next day 2 days max...I have checked all web stores for my tires and MCS has been great, NOW i have found some tires cheaper BUT they didn't have free shipping...Now 1 would presume price match comes with stipulations just the way it is... Link to comment Share on other sites More sharing options...
djh3 Posted June 11, 2012 Share #12 Posted June 11, 2012 I have had good service with them also. Last set of tires I bought I did the "price match". Took me a day or so for them to get back to me if I rememeber right but they got back to me and gave me their match price. Link to comment Share on other sites More sharing options...
foyerboy Posted June 11, 2012 Author Share #13 Posted June 11, 2012 Good to know that most folks on here have had a good experience with M-S.com, but I sure haven't. I spoke to the folks before purchasing and was told that they price match even after the sale if within a reasonable time frame. When I tried to take them up on their offer.....no dice. I think you should honor your promises..... As far as shipping, ease of ordering, yeah all that was easy and my tires arrived quickly. However, if you are going to tell me one thing and do another we will have problems. By the way sounds like there are a lot of M-S.com shareholders on this site, come on you guys can be honest! Link to comment Share on other sites More sharing options...
SilvrT Posted June 11, 2012 Share #14 Posted June 11, 2012 Good to know that most folks on here have had a good experience with M-S.com, but I sure haven't. I spoke to the folks before purchasing and was told that they price match even after the sale if within a reasonable time frame. When I tried to take them up on their offer.....no dice. I think you should honor your promises..... As far as shipping, ease of ordering, yeah all that was easy and my tires arrived quickly. However, if you are going to tell me one thing and do another we will have problems. By the way sounds like there are a lot of M-S.com shareholders on this site, come on you guys can be honest! One of the things I've learned (and learned it the hard way) is to never rely on verbal statements. If it's not in writing, it has no foundation. Link to comment Share on other sites More sharing options...
dingy Posted June 11, 2012 Share #15 Posted June 11, 2012 Never have thought much of places that offer price matching. Sort of says well charge you more, unless you catch us. I would rather buy it from the place that gives the lower price up front. Gary Link to comment Share on other sites More sharing options...
dalv Posted June 11, 2012 Share #16 Posted June 11, 2012 Don't know about the guarantee but searched several sites and they were best when including shipping so I ordered and had both tires in 4-5 days although they shipped separately. No association with MS Superstore but damn those Venoms are awesome!!! Happy Customer here and will return when I need more stuff. Just saying... Link to comment Share on other sites More sharing options...
CaptainJoe Posted June 11, 2012 Share #17 Posted June 11, 2012 Jake Wilson for me... Like someone previously said, when i find a place with low prices, fast and free shipping and no hassels I tend to stick with them... Oh... and My Dulop E3's were only 3 mos old... Link to comment Share on other sites More sharing options...
spitfire9 Posted June 12, 2012 Share #18 Posted June 12, 2012 I have had nothing but great experiences with them. Link to comment Share on other sites More sharing options...
djh3 Posted June 12, 2012 Share #19 Posted June 12, 2012 Big part of the reason I go back to them is low pricing. I have probably looked at over 20 sites pricing tires, and for the brand and size I was looking for they were the least expensive. The time I had them price match I happened to find a tire on sale at a different joint and they MSS.com matched it. Dont own no stock or anybody that works there, just good experiences for me. Link to comment Share on other sites More sharing options...
Skid Posted June 12, 2012 Share #20 Posted June 12, 2012 My last tires came from Jake Wilson. Great and Fast ! Link to comment Share on other sites More sharing options...
darthandy Posted June 12, 2012 Share #21 Posted June 12, 2012 By the way sounds like there are a lot of M-S.com shareholders on this site, come on you guys can be honest! Not a very polite implication. I too have had excellent service and pricing with MC SS. The fact that you didn't like your treatment does not make everyone else here a liar. Come on now ... let's be adult about this. Andy Link to comment Share on other sites More sharing options...
Solodadof2 Posted June 12, 2012 Share #22 Posted June 12, 2012 I hate to say it but bottom line you did not do your homework before purchase, had you one of two things would have happened you would have purchased from M-S.com with a price match or gone to another vendor. I dont think it is fair to this business or any other business to badmouth them on a national forum for a mistake that you made. Link to comment Share on other sites More sharing options...
foyerboy Posted June 12, 2012 Author Share #23 Posted June 12, 2012 (edited) So just because this is a national forum , I should not share my experiences? I kinda thought that is what forums are all about.... Come on, lighten up. Because my experience was not as good as yours I can't share it? Also, I made a call before making my purchase and did my due diligence, that's the whole reason I feel this way. I was told one thing and they did another, hence my complaint. How I am to know they won't do the same thing to anyone else on this forum. I thought we tried to look out for fellow riders here.....right or wrong? And the shareholders remark.....folks it's called a sense of humor. Edited June 12, 2012 by foyerboy Link to comment Share on other sites More sharing options...
twigg Posted June 12, 2012 Share #24 Posted June 12, 2012 So just because this is a national forum , I should not share my experiences. I kinda thought that is what forums are all about.... Come on, lighten up. Because my experience was not as good as yours I can't share it? And the shareholders remark.....folks it's called a sense of humor. Is this humour too? No one has ever suggested you not share your experience. You did share it, then appeared to get snotty when your experience was contrary to most others. Wanna back away slowly and start again? FWIW ... My experience with motorcyclesuperstore.com has been excellent. Link to comment Share on other sites More sharing options...
IH Truck Guy Posted June 12, 2012 Share #25 Posted June 12, 2012 Truth be told,I look at price like everyone else.. But what's more important to me is "How old is the tire"???????? That's why I buy all my tires from J-P Cycles,where I can examine the tires and get fresh tires all the time,when I'm coming thru the area.... I might pay a couple of bucks more,but I can verify the dates before I buy and then take them with me...Just my .02................................................. Link to comment Share on other sites More sharing options...
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