Frogg Toggs - Great People - Great - Great Product

[saddlebum]

I have had my Frogg Toggs for I believe aprox. three years now. For the most part I love the product and have rode my motorcycle through some pretty severe thunder storms. However I do have one beef. That is the zipper. Every now and again for what appears to be no reason at all, the zipper will pull apart in the middle.

 

So on March 27, 2012 at 1:00 AM I decided to write them , and sent an E-mail to, marketing@froggtoggs.com More so for the purpose of feed back then complaining since the product only has a one year warranty and I wasn't expecting much.

 

I was suprised when, at 9:00 AM the same day I recieved the following reply from Kevin Gentle.

 

Ben,

 

What Style jacket do you have? What size? What color? We became aware of this problem and have since changed the style zipper we are putting on the jackets.

 

What is your shipping address? We will get you one with the new improved zipper.

 

Sorry for the hassle

 

I sent them the requested info and this morning, true to their word, via UPS I recieved my new jacket, with the new heavier duty zipper, and they even covered the shipping.

 

It is a real pleasure in this day and age to deal with a company with integrity and who have enough pride in there product to stand behind it dispite the limitations of the warranty.

 

For this I say say thank you Kevin and the Frogg Togg company.

Edited April 6, 2012 by saddlebum

[dacheedah]

sweetness

[Yammer Dan]

There are still a few good ones out there!!:clap2:

[Chinto]

Great to hear that they stand by their products. I have used my Frogg Toggs for many different rain occasions, including riding, and have always stayed dry.

[wrenchrob]

Thats good to know. I am in the market for a rain suit. I know what kind im going to buy.

[eusa1]

would love to have a copy of the address and reply person.

 

good for you!! mike

[saddlebum]

would love to have a copy of the address and reply person.

 

good for you!! mike

 

This is the e-mail I sent my original comment to marketing@froggtoggs.com

[fgrimes636]

We were debating getting the frogg toggs as well. This put the at the top of the list. Plus, they are well priced for the product you get.