interaction with emachines help

[midnightventure]

I have an Emachines netbook that I really like. Lately I have to have the lid positioned just right to get a clear picture so I ordered a new cable for the monitor. When it came it was perfect except the connecter for the webcam was the wrong size. I decided to contact Emachines directly to try to get the right part. I thought some of you might get a kick out of my conversation with their rep. Now keep in mind that I had to input my serial number and my problem before I could even start.

Swaroop Gantayat: Hi, my name is Swaroop Gantayat. How may I help you?

Swaroop Gantayat: Are we connected?

Swaroop Gantayat: Are we still connected?

Bill Madole: I need the cable that hooks up to the LCD monitor.webcam, and microphone. Where can I obtain one? I purchased one online (50.S6702.001) but when I went to install it the connecter for the webcam was to large. I thought if I went to the manufacturer I might be able to get the right part.

Swaroop Gantayat: I can understand your concern.

Swaroop Gantayat: I will provide you with the required information.

Swaroop Gantayat: I have verified your product serial number and found that the unit is out of standard manufacturer's warranty; hence I regret to inform that Emachines is unable to provide warranty privileges to fix this issue.

Bill Madole: I do not want warranty work. All I want to know is where can I buy the part?

Swaroop Gantayat: May I know exactly which part are you looking for?

Bill Madole: The cable that hooks up to the LCD monitor,webcam, and microphone.

Swaroop Gantayat: Okay.

Swaroop Gantayat: Thank you for the information.

Swaroop Gantayat: I understand that you would like to know where can you purchase the cable which connects LCD monitor, webcam, and microphone. Am I correct?

Bill Madole: Yes

Swaroop Gantayat: Thank you for the confirmation.

Swaroop Gantayat: Bill, that is a generic part and they will not part number for it.

Swaroop Gantayat: You just have to provide the model number and they will provide the information.

Swaroop Gantayat: Bill, as we are hardware technician, we do not do any direct sales.

Swaroop Gantayat: However, I will provide you the MundoCorp phone number and site, who are parts sellers.

Swaroop Gantayat: Please contact them and they will provide all the information you need.

Swaroop Gantayat: Here is the model number of the computer:EM250.

Swaroop Gantayat: Here is the website and phone number, Bill.

Swaroop Gantayat: http://www.mundocorp.com

Swaroop Gantayat: Mundo corp Direct Phone number:

888-278-7500

Hours: Mon-Fri 8:00 AM-5:00 PM EST

Hope somebody gets a laugh out of this. The shame is that I own three emachine computers and actually do like them. At least after I put the netbook back together it started working right. I don't expect that to last though.

[Sideoftheroad]

I have an older emachines desktop that I really like too. Unfortunately it just doesn't keep up with today's demands. After I couldn't tell you of how many happy years with it I got a virus. i bought mine before they shipped recovery disks w/ the pc's. So I contacted them about getting one. To no avail they said there wasn't available. I tried to contact some people on ebay that were selling different model emachines to see if they would copy their recovery disk for me. Unfortunately no one responded. So I was left with buying a copy of xp home edition. I also ended up buying a new HD as well as the original one stopped working. It never worked the same after that. Around a year ago we bought an HP laptop and now very rarely get on the desktop.

 

Some people will bash emachines to death because before Gateway bought them out their product was garbage. Mine was after Gateway bought emachine and all I can say it worked very well for many years.

[SilvrT]

What amazes me is that you can actually spell that person's name...

 

you might enjoy this...

 

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[Condor]

Emachines??? They still making those things????