jilldwr Posted October 20, 2011 #26 Posted October 20, 2011 If you ship from US to Canada via UPS Express or Expedited, it costs more up front to ship, but there is no brokerage fee (or any fees) at the recieving end in Canada and it ships much faster. This is how I request packages be shipped from sellers who only ship UPS to Canada and it has worked well every time. The last item was a Corbin Seat I bought from Corbin.com and there were no extra charges on my side of the border. FYI. Cheers D.W.
Condor Posted October 20, 2011 #27 Posted October 20, 2011 Can you ship by bus to Canada, I had a front bumper I won on ebay and they shipped it by Greyhound. It was cheap and fast but I had to pick it up. The car parts lady said they ship by bus all the time and I have used it a few times since. That's a thought. I used to use GreyHound, once in a while years ago, but when I checked a little while ago it cost a ton, but it might be something to look into for Canada.
RandyR Posted October 20, 2011 #28 Posted October 20, 2011 unless its a large package over 108 combined inches using the less expensive Priority International usually gets to lower Canada or western Europe in under a week from the US. If I need 2-3 day delivery, then I use Express. And I always use an international delivery confirmation card on packages. If one has an expensive item, it is possible to use registered mail end to end. ie: the package gets a signature and stamp every time it changes hands.
SilvrT Posted October 21, 2011 Author #29 Posted October 21, 2011 For a clearer understanding on how screwed up and frustrating this all can get.... First of all, the package was delivered to my home. I used that address as I wasn't expecting any charges so, they could have just left it in the mail box. A delivery attempt was made 3 days ago (Tuesday). Of course, they couldn't leave it because the driver was to pick up a cheque for $35.71 for brokerage fees. Meanwhile, I'd tried to change the delivery location to my work but you can't do that until after the first delivery attempt is made because you need to give them the "InfoNotice" number which is left by the delivery driver. Once I got the InfoNotice, I then realized that they wanted $35.71 so I first contacted the sender who in turn contacted UPS and had revised shipping info faxed to UPS (exactly where I don't know). This is now Wednesday. I call and make the change to the delivery location so it comes to my work. Later in the day I call UPS to find out if they've received the revised paperwork. Oh yes, we have it all and it's all in order. I am assured that I will only need a cheque for $15 to give to the delivery driver (as that is the fee for re-processing the documentation). So, I get home at the end of the day (again, this is Wednesday) to find that the driver has been there twice (2 InfoNotices on my door) .... DUH!!! just a bit of communication lag here.... Thursday, at work, the package shows up and I'm asked to pay $35.71. Of course I refused and tried to explain to the driver (who couldn't speak fluent engrish) ... he tried to make a call but couldn't get any thing cleared up so he left...with the package. I then went and called UPS again and this time I'm told that the paperwork had not yet been processed to the local delivery point. Geeesh!!! I'm told it will be done by the following day. Today (Friday) I go online to check the status and find that they've marked it as "Receiver has requested that package be held for pickup at UPS location" .... WHAT??? I never asked them to do that!! So, back on the phone again ... it's those phone calls and menu trees that really get a man's dander up to begin with!!! I finally, after explaining the whole situation once again, get put thru to UPS's borkerage department. Then I'm told that the paperwork was received by their processing department on the 19th (Wednesday) for re-processing but had not yet been re-processed and sent off to the local UPS location. "Re-processing" is the reversal of the brokerage fees and invoicing for $15 for that. The person I spoke to this time at least had a name I could pronounce and spoke much the same as me and he was able to give me "the whole story" and has sent a memo to the document processing people to "get this done asap" as really, it should have been done on the 19th when they received the initial revised shipping info. GGRRRRRRRRRRRRRRRRRR !!! Hopefully I will finally have this thing in my hands come Tuesday of next week. Point being here is to show how screwed up some things that should be simple can get. Moreover, when dealing with such a large organization, it isn't a matter of a simple phone call to ONE person ... the frustration of dealing with these phone trees alone is almost not worth it. After listening to 2 "trees" and getting to #5, I then had to sit there and wait while the "voice" told me all about the numerous ways I "might" be able to resolve things on-line before I actually got to speak with anyone. (thanks for letting me vent... but I had to, to someone)
FuzzyRSTD Posted October 21, 2011 #30 Posted October 21, 2011 SilvrT, I can see your frustration. Wow, what a bummer. Hope you get it resolved with no more phone "Trees". A good way of explaining the upsetting process of all that. Vent all you want, I will listen. Fuzzy
XV1100SE Posted October 22, 2011 #31 Posted October 22, 2011 (thanks for letting me vent... but I had to, to someone) Sorry.... did you say something? I wasn't listening.
Trader Posted October 22, 2011 #32 Posted October 22, 2011 What I really love about those recorded message "trees"....is when you are put on hold for 20 min...then they decide you are in the wrong department....back on hold....when they finally transfer the call to the proper department you get cut off!!!!! Start all over again!!! AARRRRGGGGGG!!!!!!!:bang head:
SilvrT Posted October 22, 2011 Author #33 Posted October 22, 2011 Sorry.... did you say something? I wasn't listening. I have a word for guys like you.... (wish I could repeat it)
friesman Posted October 22, 2011 #34 Posted October 22, 2011 I have a word for guys like you.... (wish I could repeat it) That never stopped you a couple of days ago..... Brian:group cheers:
SilvrT Posted October 22, 2011 Author #35 Posted October 22, 2011 That never stopped you a couple of days ago..... Brian:group cheers: ... and you said you missed that!!! (I think yer just tryin to stir up trouble here Brian)
friesman Posted October 22, 2011 #36 Posted October 22, 2011 ... and you said you missed that!!! (I think yer just tryin to stir up trouble here Brian) I think we all love to stir it up around here, dont pin it all on me............just wait......we are still riding, ...its gonna get crazy by February..... brian
SilvrT Posted October 25, 2011 Author #37 Posted October 25, 2011 This is ridiculous!!! I am still haggling with UPS over this item. Every time I call them they come up with some different excuse as to why the paperword has not been adjusted and the package delivered. Last Thursday they flagged the package as "Customer has requested to hold at depot for pickup" (which I did not) and then say they will only hold it for 5 business days. Today is the 3rd business day and they are still messing me around and I think they're just stalling until the 5 days are up.
SilvrT Posted October 28, 2011 Author #39 Posted October 28, 2011 While UPS was fiddling around getting the documentation adjusted, NOBODY took the time to update the status properly. The status was entered as "The customer has requested to hold for pickup. Item will be held for 5 business days" NO, I did not request that. Further, I mentioned that to them....but they didn't change it. Wednesday (2 days ago) they called me and told me everything was finalized and I would have the package in my hands by end of day Thursday (yesterday). It didn't arrive... so I checked on-line trakcing and now it says "Customer failed to pickup package | item returned to sender" WHAT??? ... so I called again and they now say they will reverse that and deliver it Monday. At least this time they updated the status. We'll see come Monday but I am not gonna hold my breath.
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