Dreyer Honda South Service.

[Michael_Bishop]

Well back on July 24 I laid my motorcycle down. Here is a post of the damage.

http://www.venturerider.org/forum/showthread.php?t=62041

It was on a Sunday that it happens. With the dealers being closed on Mondays and me living on the south side of Indy I sent email to Dreyer Honda South. I told them I had a Yamaha RSTD and what had happen. Ask them if they could get the parts and fix it for me. I got a call that Tuesday morning from there service manager. He said they would love to do the job that they could get the parts.

Well in a few days after that I had the check from the insurance company. I told the service manager that when they had all the parts in there dealer ship to give me a call and I would bring it in. Because I could still ride it and did not want it to be in the shop for a few months. He said Yamaha had all the parts in stock and it would take a few weeks to get them in. Well about two and a half weeks later they call me and said they have all the parts in but the front headlight ring. That if I could bring it in they would get the parts on it. Now they had down that it would take 6.5 hours labor. So I drop the bike off and I ask the service manager when it would be done he said this time next week. I told him I need the bike that next weekend. Well after they had my bike for a week I called them to see if it was going to be ready the guy that answer the phone went to look and came back and told me all the parts are setting next to the bike in the box. Well I said they have not touch it yet. I was not a happy camper. Then I find out they was still missing four parts.

Well after me telling them I was not happy with them for having me bring it and saying they had all the parts but the one and plus that we talk about me bring it in when they had all of them and ready to do the job. I got my bike back the next evening with the parts they had in on it. Then the service manager tells me that when the windshield, front headlight ring, and reflector for crash bar for saddlebag was in I could bring it back and they would put it on while I waited. So I get a call yesterday and they said the rest of the stuff was there. Could I bring it in and they would put them on. I said you get them on while I wait today they said no we will have them on by Friday. I said that’s not want I was told the last time I pick the bike up. So I told them I would bring it in today. But that I need the bike Friday because I had a field meet to go to this weekend. Well after we had talk on the phone. I got to thinking they had not done good on their word has far timing. So I went up to their shop and got the rest of the parts and brought them home and put them on myself. I got the parts on in about two hours. Bike is now all done and back looking like it should.

So I would have to say I give them a grade of D. The work they did was done right it’s just what they tell you and what really happen is off .

[Mel]

Michael,

 

Just for clarification, are you commenting on the Dreyer store in Whiteland, Indiana? If so, perhaps you would have had better luck at Dreyer Motorsports on West Washington, which is beside Dreyer Honda Indianapolis. Dreyer Motorsports is their Yamaha dealership.

 

I've never had to use their service department, so I will not comment on the quality of their service. I have made two deals with Dreyer Honda Indianapolis for a couple of used motorcycles and was pleased with how those deals went. I'm in northeast Indy (Castleton area) and I've only been to Dreyer Honda South once. That was to look at a '07 Gold Wing they had advertised. After haggling with them for about 1/2 hour I was finally told that the bike was in there on consignment and any deal would need the owner's approval. I made an offer, gave them information on how to contact me, never heard from them. Needless to say, I never went back. They seem to be much less professional than the two stores on West Washington.

 

I'm merely suggesting that their Yamaha store may have better served your need. I know this does not help you now, maybe in the future. Good luck and enjoy your riding. Beware of the painted white stripes, especially on wet pavement.

[muffinman]

Must be a standard Honda thing.I took my GL1800 in for a radio issue and after a week they didnt want to give it back because Honda hadnt returned the call to tell them what to do next.When I asked them how long they wanted to keep it they said maybe a month or more.You can imagine what I had to say.

Glad you got your bike finished.

Jeff

[Michael_Bishop]

Yep the one Dreyer store in Whiteland, Indiana.