Actual phone call two weeks ago

[Brenda H]

Several years ago my main ride was an Aprilia Atlantic maxi scooter. I luved it. If they were still selling that same bike in the US, I'd own one. Unfortunately, I laid the darn thing down in a gravel patch and messed up the plastic so much, my insurance totaled it out.

 

Well, about halfway thru the 3 years I had it, the stator went out. This was right in the middle of Piaggio's takeover of Aprilia. The bike spent over 6 months sitting in my dealer's shop because they couldn't get the %^$%^ part. Jay, the dealer owner, kept me informed of everything that went on, including the emails, between him and the Aprilia parts warehouse then located in Atlanta. Well, I finally got so pissed off that I called them myself. First they told me that the part number I had was wrong. Then they told me that THEY HAD NO WAY OF LOOKING UP PART NUMBERS!! When I got a copy of the next email between them and Jay's dealership, guess which part number they used?? A part Jay/I should have had within 1 month max of it being ordered [Aprilia parts supply line sucked] from an outfit that couldn't find it's a** with both hands. And how can a parts supply warehouse NOT be able to look up part numbers? Fortunately for anyone with an Aprilia/Piaggio bike, Piaggio got their act together and parts usually show up within one week if it's not already in the US warehouse.

 

A boss of mine many years ago said that people were getting so dependant on technology that they couldn't do simple math in their head. Part of my job interview with him for a cashier was just that, basic math [i passed ].

[NYred]

"To err is human but it takes a computer to really screw up"

 

Amen to that one!!!