Terrible service mobile alabama!!!!!!

[TearlessTom]

I hate having to do this but it is time to turn the heat up on Ma Yamaha.

As has been discussed here before looking for advise my RSTD was in the shop for a full month in February of this year for over heating problems.

 

This is what the leak looked like then.

http://i180.photobucket.com/albums/x249/TearlessTom/P1010241-1.jpg

 

 

 

A possible cause was found and repaired AFTER A MONTH and all they had to do was to actually lay a wrench on the bike. They found a bolt from the motor mount had backed out droped into the fan and blew the fuse which could have caused the over heating problem.

 

Fast Forward 2-3 weeks:

 

March 16th

Now this is what the leak looks like

 

http://i180.photobucket.com/albums/x249/TearlessTom/RSTDLeak.jpg

 

so obviously it was not the bolt in the fan but rather the head gasket like I had told them the 1st part of February. Oh and by the way they still didn't believe it.

 

 

TODAY IS NOW MAY 17TH.

 

IT HAS BEEN IN THE SAME SHOP HALLS MOTORSPORT IN MOBLIE AN MALBIS FOR AN ADDITIONAL 2+ MONTHS. 62 DAYS TODAY PLUS THE 30 IN FEB BRINGS IT TO AN ASTOWDING 92ISH DAY IN THE SHOP THIS YEAR AND TODAY IS THE 137TH DAY OF THE YEAR SO THEY HAVE HAD IT 2/3RDS OF THE YEAR.

 

After a 2nd month (1st month this occurance )in the shop they finally got around to fixing the head gasket. When they put the bike together it ran like CRAP!!!!

 

So now it is in the 3rd month of their possession

 

because they cannot figure out what happened to the bike to make it run so bad as it was running perfectly before they worked on it (with the exception of the head gasket)

I think 2 months is more than sufficient to fix a bike for any reason. It took less than that to repair my Honda and my wife’s Harley when she had her accidents. Actually only took about 3-4 weeks including paint.

 

So I called Ma’ Yamaha yesterday, they said they would call HALLS MOTORSPORT at 10:AM then call me back. Didn’t hear back so I had to call them again.

Now they are saying re-re-recheck the timing which I am told is being started this afternoon and should be back together tomorrow AM.

 

The service manager, mechanic and myself have racked our collective brains trying to think of possible causes for the poor running but to no avail. We think it is a fuel problem.

 

The service department acts as if they can not wipe their collective backside with out Ma’Yamaha’s permission because it is a warranty job.

 

Now I am being told that a service rep/mechanic will TRY TO BE HERE NEXT THURSDAY, IE: 10 Days

 

Their handling of this is way beyond not acceptable business practice.

To Make matters even worse this is my 2nd Yamaha, My son has had one and was looking to buy another but the sales people at this same dealership HALLS MOTORSPORT IN MOBILE ALBAMA treated him so poorly he does not want to go back. To bad to as he had the money in his pocket.

 

Well thanks everyone for letting me vent and I have a favor to ask.

1st Would everyone who reads this please shoot a note or even copy and paste this to the below listed contact for HALLS MOTORSPORT IN MOBILE ALABAMA. And let them know your feelings of their business practices.

 

2nd If you can spare a minute call the below listed # for Yamaha’s so called customer support and tell them the problems going on at this dealership. Maybe they will take note and pull there licenses or at least put some pressure on them.

As of this writing we have 2,184 members on this site alone, Please help me put some collective pressure on these stealers.

http://halls-motorsports.com/contact/

Customer Relations

(800) 962-7926, press "3" for Star Specialist.

 

Oh and as an aside note. I had reason to do business with Truck’n Up in Mobile. I ordered a truck bed cover for my truck yesterday morning. He found one in Indiana. He calls me at lunchtime today tells me it is in and he can install anytime. So in a matter of about 28 hours including off hours he find the cover , ordered it, called the customer, and installed it.

They also rechecked the balance on some new tires for me free of charge.

That is how a business should be run!

[midnightventure]

If they had the bike for three months the gas isn't as good as it was and the carbs could have plugged up.

[TearlessTom]

They have cleaned the carbs supposedly.

 

It has been there 2 months this time 3 months total but still....

[rsstar]

I took my two Ventures to the dealer here a total of three times; once each for the 500 mile service and the one time for my 99 for the engine whine. That's when the Service Manager told me, "if you don't like the sound of the bike get another bike." Five clutch baskets later at the dealer in Hattiesburg and whine was fixed. I had warranty issues but NEVER went back to my local dealer. I always went to Hattiesburg Cycle or other dealers such as the Honda/Yamaha delaer on 39th in Ok City. I am telling you this for future reference. Although my friend who is undoubtedly the best motorcycle mechanic I know is no longer with Hattiesburg Cycle they are a stand-up dealer. Terry now works in Picyune at the dealer. If I had a Venture he is the mechanic I would want working on my bike.

If and when you get your bike back ride the 90 miles to Hattiesburg for future work. you can call and make an appointment and wait on the bike. I have never dealt with the dealer in Mobile. Went in once looking for some accessories and decided I didn't like them from talking to them. At that time the sales people and Parts guy knew absolutely nothing about a Venture.

If your son is still in the market for a bike tell him to drive over to the Victory dealer in Loxley Alabama. They are fantastic folks. The manager ( mind went blank, can't remember his name) is very knowledgeable about Victorys and has ridden for years. He used to be a Motor Officer. Tell him "Rich" sent you and I'll bet he groans and rolls his eyes !! Long story but he is a really nice guy !! And I can't say enough about my Victory Cross Country. No, it ain't perfect but it sure is close.

[TearlessTom]

Thanks, I may be going to Picaune as that is not that far and a nice ride as is Hattisburg.

 

My son is looking for a crotch rocket bike unfortunately.