ChatterBox opinions?

[Mel]

I see several sources for the ChatterBox DNR Touring kit at around $85.00. Anyone using this? Seems like an economical way to go if it works OK. The reviews I've looked at seem to say it's OK, but I trust the responses here more than on the sales web sites. Motorcycle Superstore has free shipping right now too.

[FreezyRider]

I see several sources for the ChatterBox DNR Touring kit at around $85.00. Anyone using this? Seems like an economical way to go if it works OK. The reviews I've looked at seem to say it's OK, but I trust the responses here more than on the sales web sites. Motorcycle Superstore has free shipping right now too.

 

We have a set of those, as well as a set of J & M's. They seem to be about equal in sound quality, noise cancelling, etc. I do prefer the J&M for one reason only.....hooking up the cord to the headset is easier. Makes a difference when you already have the helmet on and are on the bike. I can get the cord on the J&M plugged in with one hand if it comes loose. Takes me 2 hands with the Chatterbox. Doesn't happen all that often though, and if I didn't have the J&M to compare it to I would be totally happy with the Chatterbox.

[FreezyRider]

Let me add one additional thing....

If I were to buy new headsets today, they would be J&M. Not for any "quality difference" but because J&M is a real stand-up company. They go way beyond what they are required to do in terms of customer experience (IMO).

 

Last May I bought a 2003 Goldwing. The PO had installed a J&M rear passenger audio controller. We found that the passenger microphone volume was very low when plugged into that controller. I removed the controller and went back to the stock config and the volume was fine.

I then found a customer support email address on J&M's website, sent them an email explaining the problem. I was straight with them, told them that I was not the original purchaser, did not even know when that controller was purchased or where. Just asked if there was anything that could be done about the problem, if it could be repaired or if I just needed to buy an new one ($110). The next day I got an email from John, who is the company president. He told me to send it to them and they would take a look at it and "let me know". Sent it in, about a week and a half later I got an email from them stating the unit had been repaired and would soon be shipping back to me AT NO COST WHATSOEVER! Wow....I did not ask for nor expect that. They didn't even bill me for shipping charges.

 

So, in the future, if J&M offers any product that I am in the market for I will buy from them even if it is 10% higher priced than a competitor's product. If all American companies treated their customers like John treated me, there would be full employment in this country.