Got to Give a Shout Out

[dmoff1698]

To Progressive Insurance Customer Service Department.

As a few of you may know, after 10 years on the RSV and waiting for Yama to make a move, I decided to take Snarley Bill up on his offer to sell his 2008 Goldwing.

Before purchasing the Wing, I got an online quote from Progressive, my current carrier on the RSV which I thought was very reasonable.

Yesterday, I went to see my insurance agent and gave him the info on the Wing. His price for the same coverage from Progressive was a little over $100 more than the online quote. I asked why and he couldn’t say (or wouldn’t) but suggested I call the Progressive Customer Service. So I did.

I told Customer Service that I had purchased another bike and wanted to add it to my existing policy, thinking to take advantage of their multi-vehicle discount. After giving them the info, they gave me a price that was still about $30 more than the online quote. I asked why the difference, the rep asked for the quote number and put me on hold.

In just a few minutes he was back and explained that my existing policy had renewed in February and they had a PRICE DECREASE in March. The online quote was based on the lower rates. Adding the Wing to my existing policy would put it at the old HIGHER rate.

The rep suggested that we write a new policy for the Wing for the lower rate, then after the policy is established call them back and they would combine both bikes on the new policy. By doing this I am supposed to receive a refund from the old policy for the difference in rates (about $15), plus a refund for multi-vehicle policy. He also went through my policy and found another discount I was due and not receiving. Just a few bucks but every little bit helps.

Progressive went the extra mile to save me every penny they could, they were fast, friendly, and in no hurry to get me off the phone and move on.

I’ve not had to make a claim with them yet, but if their claim service is anything like their Customer Service, then they have a loyal customer for a long time.

[Motorcycle Mike]

Fonts too small for my old eyes.

[mrich12000]

me to pica 2:confused07: ouch

[Wanderer]

What fonts? All I saw was a gorgeous young lady next to some old dude.