Statistics

[SilverSoul]

Today while I was in my statistics class I came across some intresting points in our book. (Yeah, I'm nerdy and read the book.) Anyway the following statistics were noted under the heading "Quality in Services"

 

* The average company never hears from more than 90% of its unhappy customers. For every complaint it receives, the company has at least 25 customers with problems, about 1/4 of which are serious.

 

* Of the customers who make a compaint, more than half will do business again with the organization if their complaint is resolved. If the customer feels that the complaint was resolved quickly, this figure jumps to about 95%.

 

*The average customer who has had a problem will tell 9 or 10 others about it. customers who have had complaints resolved satisfactorily will only tell about 5 others.

 

* It costs 6 times more to get a new customer than to keep a current customer.

 

 

Now as we were covering these points I couldn't help but think on all the complaints that I've seen here about Yamaha's apparent lack of care when keeping up to date with the latest changes and all the other posts I've seen where a member has said farewell to their Venture cause they want something that is offered on other bikes but not on the venture even though Yamaha has the tech to implement it.

 

So I'm curious as to what features Yamaha has to implement in order to keep from loosing more ventureriders.

 

Thinking back I'd say that the list would include but not limited to:

 

Fuel Injected

Cassette Deck Replacement

First Gen Gearing (power range and such without the 2nd gear issue)

 

Kind of curious as to what others think on any of the above topics.

[SilvrT]

  SilverSoul said:

So I'm curious as to what features Yamaha has to implement in order to keep from loosing more ventureriders.

 

Thinking back I'd say that the list would include but not limited to:

 

Fuel Injected

Cassette Deck Replacement

First Gen Gearing (power range and such without the 2nd gear issue)

 

Kind of curious as to what others think on any of the above topics.

 

I'd comment but frankly, I sometimes get tired of commenting on the same thing, over and over again. Having said that, I concur with your "inclusion".

 

hmmmmmm... I just commented, didn't I?

[eazyduzzit]

I am one they lost recently. I seriously wanted to buy a Venture mainly because of this group, but the fact that Yamaha doesn't show much interest in the bike made me lose interest. When I buy something new, I want something different.

 

The fact that they haven't even bothered to change the cassette player tells me they are phoning it in, so I bought a Harley.

[rlyons]

  eazyduzzit said:

I am one they lost recently. I seriously wanted to buy a Venture mainly because of this group, but the fact that Yamaha doesn't show much interest in the bike made me lose interest. When I buy something new, I want something different.

 

The fact that they haven't even bothered to change the cassette player tells me they are phoning it in, so I bought a Harley.

Right and we know how much Harley has modernized there bikes, right?

[OB-1]

There are lies.

Thereare damned lies.

And then, there are statistics.

 

I think I'll just go for a ride...

[mraf]

Yeah, panhead,shovelhead,evolution,revolution can't control the sight or sound.