Dealer service stories

[Mooseduncan]

Thanks Dragon Rider! His name is Alan, his dealership is Mallotts Honda Yamaha in Manteca, CA. He really did do right by me...

And Lilbeaver, that is BADASS!!!

[SilvrT]

Good for you Moose .... don't accept anything less than perfection and be willing to compromise in your favour.

 

:thumbsup2:

[Mooseduncan]

Over the Top? I would say so. It is a bike (or car or truck). It will get dirty and scratched if you actually use it. Just drive it and enjoy it.

Not to start an argument with you here wing, but I do ride it and enjoy it! I also take alot of pride in it! To each his own though...

[Mooseduncan]

Hey thanks to everyone for letting me air this out! Whether we agree or not it felt good to converse about it. So seriously, thanks.

[massey130]

man, i hate that you had to go through this. the mechanic wiping down your bike reminds me of the time the chevy dealer decided on their own to wash my camaro without asking me. it went through one of those automatic washes with the spinning bristle brush. it just ate up my finish.

 

when i went to pick it up, i was professional but blew my lid. those machines just can't do what a hand cleaning and wax job will. we settled, but it took many buffings to get it right.

 

I wish i still that car.

 

this will remind me to have a talk with any folks doing work for me. i will ask - do what i ask and nothing more. don't wash it or change this or that just cause you think it may need that.

[LilBeaver]

Sorry to hear about the extra scratches and whatnot. HOPEFULLY it'll all buff out and the deep scratches can get touched up enough.

 

It is nice that the dealership at least heard your side of it and has made an effort to reconcile a little there. I certainly would not go back for service, but if they are good for parts and other vehicles, then there you go.

 

I would make sure when you get home to go over your bike very very carefully and make sure anything they were supposed to touch was re-torqued/tightened down like it ought to be. Last thing you need is a muffler falling off or a bag coming off because of a few lose bolts - That would be a disappointment.

[MikeWa]

A year ago a friend and I both purchased new bikes. He purchased a Harley Ultra and I got the RSV. The dealerships are right next door to each other and are in fact owned by the same person. Over the past year I have watched his trials and tribulations at the Harley Store. They lied to him on numerous occasions. Charged for work they didn't do and did poorly those things they actually did attempt. My dealer service department on the other hand has been exemplary. While not cheap they do the work they are expected to. Complete it on time and take the extra steps to make sure I am satisfied. Each time my bike was worked on it was completely washed before I picked it up. They offer customers a free wash anytime the bike is dirty and even opened the offer up to include my friends Harley. So good service is out there. It is a matter of finding it.

 

Poor quality control stems from management. Mechanic/technicians should take the extra care to make sure little things like putting a pad under parts on the bench are done each and every time. Shop managers need to instill this in their employees. There is absolutely no excuse for employees lying to try and cover their butts. Again it is a management issue. If it wasn't condoned employees wouldn't do it.

Mike

[Mooseduncan]

Good call Beaver! I will do that for certain. Yeah Mike I wish I had somewhere that I trusted like that. For now though I'll just turn my own wrench.