Excellent customer service

[ediddy]

http://harleytechtalk.org/htt/Themes/default/images/post/xx.gif

How embarrassing for the Managing Director of Harley India.

 

« on: December 14, 2009, 11:33:37 AM »

 

 

 

 

 

Harley-Davidson India Managing Director Anoop Prakash falls off his bike as other riders look on during 'The Founders Ride' in Bangalore, India, Sunday, Dec. 6, 2009. http://harleytechtalk.org/htt/Smileys/classic/emdgust.gif

 

http://i155.photobucket.com/albums/s315/davejetski/H-D-India-Spill.jpg

 

Details of the Technical support call were released today: http://harleytechtalk.org/htt/Smileys/classic/hysterical.gif

 

bring bring: hello this is rasji how may i be of service

Anoop: oh thank you, my name is Anoop:and I am having problems with my motorcycle it will not stay upright when I am stopped.

rasji: thank you please tell me your name

Anoop: Yes yes again my name is Anoop and I am having problems with my motorcycle it will not stay upright when I am stopped.

rasji: thank you, what is your last name mr anoop

Anoop: Prakash, again I cannot get my motorcycle to stand up when stopped

rasji: Thank you, your name is Prakass Anoop is that correct.

Anoop: no no no it is Anoop Prakash P, R A K A S H, can I get some help on my motorcycle?

Rasji, thank you Mr Prakash, now how may I be of service to you on this day

Anoop: my motorcycle will not stand up when stopped

Rasji: I see, when your motorcycle is stopped it will quit standing, is this correct:

Anoop: yes that is what I said.

Rasji: Please hold while I contact a Standing specialist for you.

Anoop: Ok

Rasji: will it be ok to place you on hold?

Anoop: OK

dum dum dum de dum dum dum duummddu mdudmdudmdmdfl toot toot (musical hold for 4 minutes)

Rasji: Mr. Packash I will be of transferring your call to Namji who will help you with

the standing of your motorcycle, have I been of service as you expected

Anoop: Yeah Yeah fine

Namji: Greetings I am Namji are you Mr. Pakedass?

Anoop: Packash, gheez do you guys not enter this stuff in your computer

Namji: I am so sorry Mr. Packedash how of service may I help you

Anoop: Pack... whatever,. When I come to a stop my motorcycle will not stand

Namji" I see, now is this at a light, at home, in the street or all the time.

Anoop: All the time, it's on it's side again right now.

Namji: I see, hmm let me check our technical notes, when you come to stopping, do you do as the Official Indian Harley Manual says, 1) Roll off Throttle

Anoop: Yes I roll the throttle off

Namji: Good, now do you depress the foot brake and compress the hand brake lever

smoothly and evenly to slow your progress?

Anoop: yes yes I know how to use brakes what am I an idiot?

Namji: Please Mr. Packedass I have no call to be of irritation to you I am just

checking the basics to determine the cause. OK?

Anoop: yes sorry I am in the middle of an intersection with people laughing at me

as my motorcycle is on it's side.

Namji: yes that can be of embarrasement.

Anoop: Yes so now what

Namji: ok let me see. throttle off, brakes on. yes, When the motor cycle stops are you being putting your feet on the ground.

Anoop: on the ground.

Namji: yes the manual says to put your feet on the ground to hold up the motorcycle.

Anoop: ****.

Namji: ok we have determined the problem to be that you are too stupid to own a motorcycle. Please return the bike or if you are not able to pick it up we will send 100 pajama dressed boys to lift it into our Mitsubishi truck and haul it home.

Anoop: uh ah oh uh, No problem I can getit now

Namji: I am thanking your for calling India HD, please be sure to complete the short survey at the end of this call..

Anoop: yeah ok

[SilvrT]

That was hilarious .... and so is this...

 

[ame=http://www.youtube.com/watch?v=sgNQIXOcn4I]YouTube- HELP DESK[/ame]

[birin]

Clearly this picture is not from India - note the plates

There are 71 million motorcycles between China and India - so they know more about bikes in India than most North Americans will ever know - including how to ride with a family of 3 on board and repair them with no formal tools or training.

Not sure who made up this story - but it just perpetuates stereotypes of people in India -which are not true speaking as one who has worked there many times - but it also perpetuates stereotypes of North American bikers who make up and believe such stories. I fail to see the humour.

[ediddy]

Hey Birin,

It is a joke. Lighten up.

[Wanderer]

Clearly this picture is not from India - note the plates

There are 71 million motorcycles between China and India - so they know more about bikes in India than most North Americans will ever know - including how to ride with a family of 3 on board and repair them with no formal tools or training.

Not sure who made up this story - but it just perpetuates stereotypes of people in India -which are not true speaking as one who has worked there many times - but it also perpetuates stereotypes of North American bikers who make up and believe such stories. I fail to see the humour.

 

I don't know, but the last couple of tech support calls I have made have been pretty much just like that.

All humor has a basis of truth. If we can not laugh at ourselves, Koreans, Chinese, Indians, and even Canadians, who then can we laugh at. (notice I left blacks and hispanics out, for fear of offending some one)

:rotf:

[dingy]

Clearly this picture is not from India - note the plates

There are 71 million motorcycles between China and India - so they know more about bikes in India than most North Americans will ever know - including how to ride with a family of 3 on board and repair them with no formal tools or training.

Not sure who made up this story - but it just perpetuates stereotypes of people in India -which are not true speaking as one who has worked there many times - but it also perpetuates stereotypes of North American bikers who make up and believe such stories. I fail to see the humour.

 

 

Gosh, the same photo is on line showing it is in India and it is an AP photo

 

http://iplextra.indiatimes.com/photo/0h0S71y28y1a7

 

Could it be the one license plate in the photo is a tourist. They do have tourist in India, don't they?

 

Hey, I could post my one about the Australian Dance, better than the Benny one !!

 

Gary

[RoadKill]

Clearly this picture is not from India - note the plates

There are 71 million motorcycles between China and India - so they know more about bikes in India than most North Americans will ever know - including how to ride with a family of 3 on board and repair them with no formal tools or training.

Not sure who made up this story - but it just perpetuates stereotypes of people in India -which are not true speaking as one who has worked there many times - but it also perpetuates stereotypes of North American bikers who make up and believe such stories. I fail to see the humour.

 

Nothing P+sses me off more than having to deal with these help desks, except that is, people who defend the idiots

[straycatt]

I thought it was funny.:hihi:

[flb_78]

 

Nothing P+sses me off more than having to deal with these help desks, except that is, people who defend the idiots

 

you're the one calling the "help desks" and then calling them idiots???

 

This post was made in jest and poking funny, nothing was serious about this post.