stvmaier Posted November 19, 2009 Share #1 Posted November 19, 2009 So I brought my RSV to the dealer for the broken windshield support (08 plenty of warranty left)... and they replace my inner and outer fairing under warranty... did a fine job. But I noticed that from lack of support and the windshield moving around, it had scratched the bottom edge of the windshield... and the chrome strip at the bottom of the windshield doesn't fit right. Sooo... I brought it back on a Saturday (45 minutes each way) and was told the warranty guy's not in today.. can you bring it back monday???? I politely explaind that would require me to take time off of work, and wasn't going to do that. so the tech left a note for the warranty guy. I just got off the phone w/him and he says " well the tech said there was a problem with the left side ( wich is crap, since the support was broken on both sides) and he has to wait to hear from YAMAHA to see if it will be covered, cause "that was a big claim.. over 1600 dollars"... is this how the program works??? I work at a Ford dealer, and WE determine if it'll be covered or not(to a point). Does this seem reasonable?? or should I start searching out another dealer to use.... Also , is there a phone number to get ahold of Yamaha if you're not satisfied with the service you recieve??? Link to comment Share on other sites More sharing options...
SilvrT Posted November 19, 2009 Share #2 Posted November 19, 2009 I have to wonder if the dealer screwed up somehow and is hesitant to admit it to Yamaha?? I'm starting to get such a feeling regarding my clutch basket that was supposed to have been replaced last July with an I basket. I took it out only to find it was a G basket so now I'm going back and forth with the dealer who is going back and forth with Yamaha (so they say) and the end result is me wondering if some un-truths are coming to the surface.... such as, did the dealer actually replace the basket at all or did they just say they did ... and why when I asked for an I basket they wind up putting in a G basket.... "am I being jerked around" is what I'm starting to wonder... Link to comment Share on other sites More sharing options...
Tom Posted November 19, 2009 Share #3 Posted November 19, 2009 They do USUALLY call Yamaha but my case was always positive..And there is a Number to call Yamaha just in case...You have to be...forceful if you do not get a satisfactory answer IF you are in the right...(Had a shock go bad and they were BO so I raised cane and Yamaha paid there cost so I could get a Works Performance shock since they could not get one, Thats what I mean by Forceful) Link to comment Share on other sites More sharing options...
Sylvester Posted November 19, 2009 Share #4 Posted November 19, 2009 Don't get your shorts in a wad. Yamaha will respond and they have always done the right thing by me. Link to comment Share on other sites More sharing options...
stvmaier Posted November 20, 2009 Author Share #5 Posted November 20, 2009 ok... I'll unwad my shorts..... Thanks for the info.. Just didn't know how it was supposed to work. Link to comment Share on other sites More sharing options...
Aussie Annie Posted November 20, 2009 Share #6 Posted November 20, 2009 Don't get your shorts in a wad. Yamaha will respond and they have always done the right thing by me. Is that the same as "Don't get your knickers in a knot?" OR Quicksteps' usual one of "Knoteth not thy cods!" Anyway just thought I'd ask Link to comment Share on other sites More sharing options...
Sylvester Posted November 20, 2009 Share #7 Posted November 20, 2009 I thought the Australians rid themselves of the Brits. All the Ole' English quotes leads me to believe the opposite. By the way, how is your riding coming along? Getting enough miles in? Remember, anytime you ride up this way, you are welcome! Link to comment Share on other sites More sharing options...
Venturous Randy Posted November 20, 2009 Share #8 Posted November 20, 2009 I thought the Australians rid themselves of the Brits. All the Ole' English quotes leads me to believe the opposite. By the way, how is your riding coming along? Getting enough miles in? Remember, anytime you ride up this way, you are welcome! Hey, even the Geico gecko speaks with a British accent. RandyA Link to comment Share on other sites More sharing options...
wild hair 39 Posted November 20, 2009 Share #9 Posted November 20, 2009 hay anytime you want to fly into dallas,will pick you up,give you a place to stay,have two voyagers you can use,eather one,but i will be on the other one,just remenber i don't do short rides,at least a tank of gas Is that the same as "Don't get your knickers in a knot?" OR Quicksteps' usual one of "Knoteth not thy cods!" Anyway just thought I'd ask Link to comment Share on other sites More sharing options...
kenw Posted November 20, 2009 Share #10 Posted November 20, 2009 Do you wad the shorts before or after they fall off the wall? just pondering! Link to comment Share on other sites More sharing options...
ediddy Posted November 20, 2009 Share #11 Posted November 20, 2009 Hey stvmaier, Your dealer is correct. I've had several issues and my dealer told me that anything less than $750.00 could be done by the dealer without yamaha approval but anything over $750.00 had to be approved by yamaha. Link to comment Share on other sites More sharing options...
stvmaier Posted November 20, 2009 Author Share #12 Posted November 20, 2009 Thanks Diddy! That's good to know.... I just didn't understand the prosess. Thanks again. Link to comment Share on other sites More sharing options...
eusa1 Posted November 20, 2009 Share #13 Posted November 20, 2009 800-962-7926 yamaha customer service number have your vin number ready when you call. Link to comment Share on other sites More sharing options...
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