Good dealer experience in Ft. Myers

[Midrsv]

While trailering my bike to Ft. Myers I noticed when I was just south of Tampa that I noticed in the mirror that my passing lamp bar looked like it was about to fall off of the bike. I pulled over and checked and one of the mounting screw heads had fatigued and broken. So I wire tyed it to secure it until I could get to Ft. Myers. So great, now I get to hunt up a new bolt and hopefully I'll be able to get the old one out and replaced in the parking lot of the condo.

 

As I neared Ft Myers I recalled that there was a Yamaha dealer just off I75. I called ahead and the service department was open on Saturday until 5:00. I stopped in and asked if they had a bolt. The service mgr found a bolt and gave it to me. I suggested that they install it, after al l've got this five year warranty. He said that if he did that he would have to write it up and there would be a $45 minimum charge. I said fine, send the bill to Yamaha. They must not sell many Ventures because he seemed surprised at the warranty. Anyway, he took my vin number and wrote up the work order. I left the bike with him and went on to store my trailer and about an hour later he called and said the bike was ready to go. They replace both mounting bolts.

 

I was thankful that they were able to get it fixed so quickly. I wasn't looking forward to fixing it in the parking lot.

 

DT

[RandyR]

Great you had the good experience. Not good that a dealer who should be trying to sell the bikes on their strong points wouldn't know about the warranty.

[Midrsv]

Great you had the good experience. Not good that a dealer who should be trying to sell the bikes on their strong points wouldn't know about the warranty.

 

 

Agreed, but I was dealing with the service side of the business and not sales. I doubt they sell many Ventures at this store. They seemed to be more into sport bikes and watercraft.

 

DT