Parts took 9 mos to get here - And I am satisfied

[Sunman]

Well, here is a story, with a happy ending, that took 9 months to occur. Last July, Charlie (dragerman) and myself were talking about ordering some parts and accessories for our bikes. We talked about using South Seattle Sports, but we decided on Motor Sports Super Center http://www.motorsportssupercenter.com/

 

 

from Alabama. Their prices were very similar to South Seattle. And they had good shipping rates too! So we put together an order for the 2 of us which consisted of

1. Billet Brake Pedal Cover (Me)
   
2. Billet Shift Peg Covers (Me)
   
3. 2 Billet Oil filler caps (Both)
   
4. Tri-bar headlight (Charlie)
   
5. Billet Carb Covers (Charlie)
   
6. Billet License frame (Charlie)
   
7. Front Fender Trim rail (Charlie)
   
8. 2 Chrome rear brake fluid res covers (Both)
   
9. Billet Choke knob cover (Charlie)
   

Well we also decided to ask Bongobob if he would take delivery of our parts, and we would go and visit him to collect them to save on international shippin and taxes and duty. (if any of our members work for Canada Customs or CRA please disregard this entire post ) So anyways, they charged my credit card immediately and shipped off the parts that they had in stock. We got everything except my shift peg covers & the carb covers. Which were back ordered. All the parts arrived in short order and Charlie went off to visit Bob, and brought back his and my parts. This was JULY of '08!!! Well, a month or so came and went, but no parts. So I called and spoke to Bill at Motor Sports Super Center (see website addy above) and he apologized for the delay and said he would try to find out what was going on. So a few weeks later I called Bill back, being a bit peeved this was taking so long. I was going to ask for my money back, and I would get my parts elsewhere. Talked to Bill again, and he apologized, and looked up the parts again. The back order date was going to be September. He offered me my money back, without me even asking. I guess we could wait a bit longer. That Bill guy sounded honest (I think it was his southern accent, reminded me of Enos from the Dukes of Hazzard) I called Charlie and told him what was going on. Charlie was ok with the wait, since nowhere else had the parts in stock either

Well, September came and went, with no shift peg covers, or carb covers. I was getting a bit worried now, so I figured that I better call again, and get a refund for the parts. I talked to Bill again, and he took another look for the part. He told me that the new ship date was going to be October, but if I didn't want to wait, he would gladly refund my money. He just sounded so darn apologetic, I started to feel bad for buggin the poor guy. I told him I would hold off, and would get them in October. Jump ahead to October - No parts.

This really was beginning to annoy me. I mean what kind of business takes 4 months to deliver parts? It was ridiculous, and totally unacceptable. I wanted my money back. So I called Bill at Motor Sports Super Center (website above) and demanded to know what the hell was going on with Charlie's carb covers and my shift peg covers! He apologized again and checked into the situation, Yamaha had again pushed back the delivery date to November! I was not going to stand for this. But something about the way that Bill wanted to refund my money made me pause..(insert pause here) and I thought of the best thing to do, and then it hit me! I knew exactly what to do! I ordered some more parts! Yeah! That will teach him to mess with me!! I put in an order for some brake pads for Charlie and I, and a set of chrome master cylinder covers for me! Bill offered to use the carb cover credit against the new order, but I figured just bill me the whole thing, and I will wait for the carb covers. I mean, it has been 4 months, what will another month be? So our brake pads arrived and my shift peg covers and master cylinder covers. But no carb covers.

The winter came, and we put our bikes away for the winter. December, January, February & March all came and went, with no sign of Charlie's carb covers. I called Bill about once a month, just to check on the progress, (I think he started to recognize my voice on the phone) and it seemed that every month Yamaha kept pushing the date back. And everytime he freely offered his apologies, and my money back. It seems that the manufacturer would not make any more parts, without a huge minimum order, I guess Yamaha had to get enough orders to actually go ahead and make them.

Yesterday, I thought I would give Bill a call, and find out when Yamaha had pushed the delivery date back to this time. I got Bill on the line, and he was such a happy guy! He had literally just gotten back to the store, from dropping off the carb covers with USPS. He gave me my tracking number!! I was a bit stunned at first, I don't know if I really believed that this day would come! And to make this even better, Bill shipped the parts directly to me, at no extra charge, just to try and make up for the delay, and inconvenience. That is how you can make a customer wait 9 months for a part, and still get him to reccommend your store. The delays were unavoidable, but it was the service from Motor Sports Super Center. I certainly would say, that I can recommend them. If you are in a rush for your parts, I would give Bill a call (1 (888) 880-2277 )though, rather than order though the website, just to be sure he has things in stock. Tell him Sonny from Canada sent you! I think I might have to start calling Bill just to see how he is doing now! LOL!

 

[Guest tx2sturgis]

Nine month wait huh? I wonder....did you ever have any children? If so...did you call the doc every month and ask where the darn baby is?

 

 

 

 

Just razzin ya dude...great story and thanks for the writeup.

 

[dragerman]

Yes, and thanks for hanging in there Sonny and for all your help, I’m glad Sports Super Center came through. With so many places going out of business all the delay was certainly cause for concern ... especially when the parts are already paid for. From the places I’ve checked the carb covers just weren’t available and from what I understand were on an international back order. Well they’re on the way and it won’t be long now!

[spotsy]

I had the same thing happen about 4 years ago with Yamaha Sports Center in Texas. They were great with doing what they could however the part was not available. After several months I found what I needed at a local Yamaha Shop with dust all over it. LOL

I think it took Yamaha about 6 months before they had any more available.

 

Glad it worked out ok for you as well. Now get the parts on and get ready to ride. I hope the weather up there is warming up so you can.

 

Spotsy

[Sunman]

Charlie's carb covers arrived shortly after this post, delivered to my door, delivered by me to Charlie, and installed. They look sharp, and I think Charlie is happy!

[Grandpagak]

some people are just plain people! huh. great story..

[wahco1956]

Thanks for the info. I just ordered the carb covers. A great price, I just hope they don't take 9 months to get here.

 

Tom

[Dave77459]

Since no one else will, I'll ask: where's the photos to go with this post about safety chrome?

 

Great story too. I guess the real moral is that people wanting carb covers need to order them now, while there is a fresh supply!

[rosebud]

It's wasn't just Motor Sports Superstore with the backorder issue. Phil had been watching South Seattle Sports website for the carb covers and they too were back ordered each and every time he looked at them. So finally we decided that the only way he was going to get a set was to be on the backorder list for them. We waited, and called, and waited and called, and waited and called. They were always backordered, and the staff at South Seattle Sports were always great about the while thing. Then one afternoon I called and they couldn't find my order in the backorders any more. They had been shipped the day before I called. Phil waited 7 months to get his carb covers and is very please with them.