un-fair fairpoint

[mraf]

Not to step on anyones toes in case you work for fairpoint communications. But I am finally back on the web after a 2 and a half week absence. It all started with the wife saying the Internet is not working on a Wednesday afternoon. After finally looking to see if the problem was on our end it was to late to call fairpoint. I called their technical dept to check what was the problem the next day. He said everything was OK on their end but to call this number. So I call, which puts me in touch with my local provider of Fairpoint. Fairpoint Communications bought out our local telephone company about four years ago. She tells me that there was a problem with our billing. My wife payed our last bill on time but it failed to get there before the next bill was sent. In the current bill she had made a mistake in her subtraction and shorted Fairpoint about $50. I explain that the short was just a clerical error and that if she would look back at our past billing she would see that we have always paid our entire bill, and if she could do anything about turning on our Internet and long distance service. She says that there was no problem in turning it back on. BUT it would cost me $10.00 on my next billing statement. THIS PEEVED ME OFF, I TOLD HER SHE IS NOT THE ONLY INTERNET PROVIDER AND I WILL THINK ABOUT IT. So a few phone calls later and I am now on line with Time Warner cable for a lot better deal than what Un-Fairpoint Communications gave me. I know $10 bucks isn't much money to complain about but I feel it was the principal of the thing that peeved me off the most. All they could have done was call us to inquire about our billing shortage and we would have made it right immediately. But no, they just flip a switch and disconnect us without so much as another thought. Just to hose me for another $10. Well, thanks for letting me vent, and its great to be back to catch up. I've been having Venturerider DTs:rotfl:

[Bob Myers]

We use AT&T for our cell phone service, they are bad about that too. Direct TV (satellite) will fail to send you a bill at least a couple times a year, just so they can get the "turn on fee" As with you, any of these companies can look at our history and see we always pay on time, providing of course we actually get a bill.

[bongobobny]

Yea, miss a payment with THEM once and see what happeds...

 

 

Don't ask how I lnow!

[BIG TOM]

HEY BUDDY, I TOO HAVE TIME WARNER..SO FAR I'VE HAD NO PROBLEM EITHER WITH THEIR SERVICE..ACTUALLY THEY 'VE BEEN PRETTY GOOD..I HAVE ONE OF THEIR PACKAGES WHICH INCLUDES TELEPHONE, LONG DISTANCE,CABLE AND INTERNET SERVICE..THINK ITS ABOUT 120.00..HAD THEM FOR ABOUT ONE YEAR...I'M HAPPY WITH THEM.THINK YOU WILL BE TOO.